Background

ShipWorks can assist you with identifying orders containing APO/FPO/DPO or a P.O. Box as a ship to address.  This article will guide you through creating a filter to list these orders.


The Process


Create Your APO/FPO/DPO/PO Box Filter


1.  Click on the Manage tab and then on the Filters button.


2.  Click on the New Filter button.


3.  Give the filter a name.


4.  Click Next.



5. Click on the red text All and select Any.



6.  Click on the Add Condition () button.  A new line appears.



7.  Click on Order Total and select Person > Address > City.



8.  Click on Shipping or Billing and select Shipping.



9.  Enter APO into the text box.



10.  Repeat steps 6 through 9, selecting the correct options for each new line so that your filter matches the below image.


When creating the conditions for Street1, Street2, and Street3 copy and paste the following into the text box:    P.{0,2}O.{0,2}[ ]?Box




11.  Once you complete all of the conditions, click Next.  Then click Finish.



Using the filter


1. In ShipWorks, select your APO/DPO/FPO/PO Box filter.   With the filter selected, you will see any orders that contain a military APO/FPO/DPO address or contain a P.O. Box.




Please Note: For military (send to) addresses:

     1. Write out the service member's full name in the address. 

     2. Include the unit and the APO/FPO/DPO address with a 9-digit ZIP code. Examples can be found on the USPS site for APO/DPO/FPO guidelines

     3. Include a return address.



Still Need Help?

Please feel free to reach out to one of our awesome Customer Care Representatives in St. Louis.  We are happy to help.