TABLE OF CONTENTS

Background
First Things First
The Process
What Now?
Still Need Help?

Background

The appeal of using eBay's Global Shipping Program (GSP) is to send an international shipment to a GPS hub with a United States address. Then, eBay's international shipping experts take care of the rest--from managing the customs process to sending the item to the buyer. You're not paying for international shipping, and you're saving time by filling out less paperwork.


The purpose of this article is to illustrate how to process a GSP eligible order in ShipWorks--don't worry, it's easy. 


First Things First

This article assumes that you (1) are using eBay, (2) have enrolled in the GSP program, and (3) already know ow to locate GSP-eligible orders and are ready to ship a GSP shipment. 


For questions about eligibility and GSP shipping restrictions, please click here


The Process

1. Locate a GSP order ready for processing. 


2. Right-click your order and select Ship Orders (or go to Home > Ship Orders).


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3. Maximize the Shipment Details section (use the arrows to show / hide sections) to select your shipping service, ship date, package type, weight, and package dimensions.  Note that even though this is an international order, you do not have any international shipping options available to you.  This is because you will be shipping domestically to the eBay Global Shipping center located in Kentucky.


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4. Modify any additional details as necessary. (Use the arrows on the right-hand side to show or hide different sections.)

Please note: Shipping providers differ in what additional details can be modified. Your screen may not have the same options as in Example 1.


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Important: For GSP-eligible shipments, you cannot edit or modify the Ship To field. This address is tied to the GSP eligibility of your shipment, so the Ship To field will be grayed out.  Don't worry, even though you cannot see it the correct Ship To address for the eBay Global Shipping center will print out on your label.


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5. When satisfied with your changes, click Create Label.


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6. Once you process your shipment, notice that the address on your label reflects the GSP hub address (even though the international address appears in ShipWorks). 



What Now

You can also easily locate and organize your GSP orders in ShipWorks.  Click here to learn how.


Still Need Help?

Ask us a question and one of our amazing customer support people in St. Louis, Missouri will get back to you.