Overview

ShipWorks does not support adding postage to FedEx accounts directly within the program. You can pay your FedEx account balance online via FedEx Billing Online. If you are not able to ship in ShipWorks, you may need to pay an owed balance for your FedEx account before you process shipments in ShipWorks. For specific instructions with FedEx Billing Online, you may want to consult their user guide


The Process

1. Log on to FedEx Billing Online with your FedEx account credentials. (If you don't have an account, you'll need to register for one.)

Example 1.1: Your FedEx Billing Online login screen.


2. Click the Account Summary tab and you will be shown your owed balance (for your selected account). You can choose to pay your amount owed or search for a specific invoice

Example 1.1: Your FedEx account summary.


3. Once your balance has been brought current, try processing a shipment in ShipWorks again. 


Still Need Help?

Please feel free to reach out to one of our awesome Customer Care Representatives in St. Louis. We are happy to help.