Background

ShipSense is a feature that learns from your shipping behavior and automatically populates specific shipping fields based on your shipment history.


For example, let's say that you are an online retailer selling clothing. A customer's order contains two yellow shirts and one pair of pants. After you've processed and shipped the order, ShipWorks will learn the information associated with that order.  The information ShipSense learns:

  • box dimensions
  • weight
  • number of packages 
  • add to weight
  • customs information if applicable
The next time you ship an order with the same two yellow shirts and one pair of pants, ShipWorks will automatically populate these fields using the values stored in ShipSense.


How Does ShipSense Work?

Behind the scenes, ShipWorks is storing your shipping information in a knowledge base. Upon installation of ShipWorks version 3.9 (and later), ShipSense will analyze the last 25,000 processed shipments and include them in the knowledge base. Then, whenever you ship an order that matches any of these order item/quantity combinations ShipWorks will automatically populate your Shipment Details with information that matches the shipment from the ShipSense knowledge base. As you process shipments ShipWorks will update the knowledge base and populate the shipment details using the most recent values for orders with processed shipments that have the matching item quantity/item combination.


The below two examples show information that will be automatically populated by ShipSense highlighted in yellow.




What are the Benefits of Using ShipSense?

Saves time: Because it automatically populates shipment information for you, ShipSense will minimize the number of manual entries your employees will have to input into ShipWorks. 


Fewer errors: ShipWorks will know what you ship and prevent inaccurate information from displaying. For example, some online carts might not be able to download weights (or might give inaccurate information). When you correct this in ShipWorks, ShipSense will remember the correct information and populate the new (accurate) information for future shipments. 


How Do I Know if I'm Using ShipSense?

In ShipWorks 3.9 and later, ShipSense is automatically enabled. Review the instructions here to check to see if you have ShipSense enabled or disabled in your ShipWorks application.


How Does ShipSense work with my existing shipping settings (like shipping rules and profiles)?

ShipSense won't override any existing shipping profiles or shipping rules, but rather supplements them.


Still Need Help?

Please feel free to reach out to one of our awesome Customer Care Representatives in St. Louis.  We are happy to help.