Table of Contents


First Things First

The Process

Update Products Weights in liveSite

Adding liveSite to ShipWorks

Still Need Help


ShipWorks connects directly to your liveSite account. With one click, or on an automated schedule, your orders are downloaded from liveSite. As soon as you process a shipment, ShipWorks communicates the updated order status, shipping method and tracking information back to liveSite.

You can successfully connect your liveSite store with ShipWorks using an integration point available in liveSite. Just think of the integration point as a bridge, connecting ShipWorks with your liveSite store. 


First Things First

These instructions assume that you've downloaded and installed ShipWorks and are in the process of adding a store. It also assumes that you have a liveSite account (and liveSite version 8.7 and higher) and that you know your log-on credentials (username/password).


The Process

Before You Connect: Update Your Product Weights in liveSite

1. Log on to your liveSite store and click the Commerce tab > All Products

2. Select Shippable Products from the drop-down menu. 

3. Click the product link to edit the item. Modify the Weight field with its correct item weight (in pounds). (This weight is only to use once in ShipWorks. It will not be used to calculate shipping costs on your website.)

4. Click Save to save any changes. The updated weight will appear on the Weight column.

5. Repeat these steps for all items that you want to import into ShipWorks.

Adding liveSite to ShipWorks

1. Open ShipWorks and navigate to Manage > Stores > Add New

(If you don't have a store already setup in ShipWorks, open ShipWorks and click the Logo button > Log On. This will take you to your Add Store Setup.)

2. Select liveSite  from the drop-down menu. Then, click Next



3. Enter your liveSite username and password. Your Module URL will be in the format of So, if our store's liveSite URL was, the module URL for our store would be

4. Once this information is entered, click Next (in ShipWorks). 

5. Enter the requested information on the next few screens, clicking Next to proceed through the store wizard.

6. Review the text on the confirmation page, then click Finish.

Still Need Help?

Please feel free to reach out to one of our awesome Customer Care Representatives in St. Louis.  We are happy to help.