Background

ShipWorks Insurance is provided by Online Shipping Insurance services (InsureShip). Claim can be submitted directly from within the ShipWorks software.  This article will guide you through how to file a claim from within the ShipWorks software 


First Things First

To make a claim, the shipment must have had ShipWorks Insurance selected when it was originally shipped.  

If your shipment is in transport, you may need to wait to file your claim.  After two weeks you will be able to fill out the electronic form as outlined is the following steps.


The Process

1. In ShipWorks, locate the order with the shipment for which you want to file a claim. (This is a shipment that must have been processed using ShipWorks Insurance.)


2. Right-click the order and select Submit Claim. (Alternatively, you can navigate to Home > Submit Claim.)



3. Complete the Submit a Claim form by filling out the following fields:

  • Claim Type
  • Damage Value
    • The damage value on your claim may differ from the shipment value (the entire value of the shipment). For example, if you have an insured shipment containing 4 tea cups, and only 2 of them are damaged (in transport), you would fill out a damage claim for the total of the 2 tea cups (not all 4).

  • Item Name
  • Company Email
  • Description


Then, click the Submit Claim button to send the claim electronically to InsureShip.



4. The Having trouble? Click here to submit via Web link will take you through the online claims process, which is explained in the Solutions article: Making a Claim with ShipWorks Insurance Online.



5. Click Close to exit. 


What Now 

Check the status of a claim.

Void an insurance claim.


Still Need Help?

Please feel free to reach out to one of our awesome Customer Care Representatives in St. Louis.  We are happy to help.