Table of Contents


The Process

Creating the Template

Emailing the Return Label

Still Need Help


When you email a return label to a customer, by default, ShipWorks generates a standard label with both the original label and the return label.  If you prefer to send ONLY the return label, you can create a new standard template with just the return label on it.  

This article will guide you through creating a new template which includes only a return label and how to email a return label.

The Process

Creating the Template

1. In ShipWorks, click on the Manage tab and then on the Templates button.


2. Click New Template button on the Template Manager screen.

3. Name the template.  Then, click on the Labels folder in the list of templates.  This tells ShipWorks to save the new template in the Labels folder.

4. Select the Standard template type and then click Next

5. Choose the XML template format and then click Finish. 

6. Verify that your new template is selected.  Then, click on the Edit button.

7. Select the Code tab.  Then, select all of the code and delete it.

8. Paste in this code, exactly as is, and then click Save

<xsl:stylesheet version="1.0" xmlns:xsl="" xmlns:sw="" extension-element-prefixes="sw">
    <!-- Imports -->
    <xsl:import href="System\Snippets" />
    <xsl:output method="html" encoding="utf-8" />
    <!-- Start of template -->
    <xsl:template match="/"><xsl:apply-templates /></xsl:template>
    <xsl:template match="ShipWorks">
        <title>Interapptive ShipWorks Template</title>
        <xsl:variable name="labels" select="(//Primary | //Supplemental)/Label[@orientation = 'wide']" />
        <xsl:for-each select="$labels">
            <xsl:variable name="shipment" select="../../../.." />
            <xsl:if test="$shipment/ReturnShipment = 'true'">
                    <table height="100%" width="100%" cellspacing="0">
                            <td valign="middle" align="center">
                                    <xsl:when test="$shipment/ShipmentType = 'FedEx'">
                                        <img src="{.}" style="width:576; height:384;" />
                                    <xsl:when test="$shipment/ShipmentType = 'UPS'">
                                        <img src="{.}" style="width:576; height:384;" />
                                        <img src="{.}" style="width:{@widthInches}in; height:{@heightInches}in;" />


9.  Click Close to exit the Template Manager screen.

Emailing a Return Label

1.  Select an order that has a return label.  Then, right click on the order and select Compose Email.  Select the template you created in the above section.

2.  Verify that you see the return label in the body of the email.  To send the email, verify that the To: email address and the Subject are correct.  Then, click the Send button.

Still Need Help?

Please feel free to reach out to one of our awesome Customer Care Representatives in St. Louis.  We are happy to help.