TABLE OF CONTENTS

Background
Creating the Return Label
* Orders With Only a Single Shipment / Using the Shipping Panel (v5.2 or greater)
* Orders With Multiple Shipments / Using the Ship Order Screen
Modify the Shipment Details
Modify the Return Label Options

Background


ShipWorks makes it easy to create a return label for USPS shipments processed in ShipWorks. You have the option of creating a printed return label or of having USPS email the return label directly to your customer.


Creating the Return Label

 

1.  Select the order for which you would like to generate a return label.  

Hint:  You can quickly search for and locate an order by using the Search All Orders box at the top of the ShipWorks application.  If you know the order number or customer's first or last name you can enter it into the box and quickly locate the order.



2.  Next, let's create the return shipment.  Depending upon whether or not your order has multiple shipments associated to it you will need to do this in one of two ways.


Orders With Only a Single Shipment / Using the Shipping Panel (v5.2 or greater)


a.  With the order selected, click on the Shipping tab and then click on the Return button.

 

 



b.  Clicking the Return button will open the Ship Orders screen for you and create a new, return shipment.  You can expand the Return Shipment section and verify that the This is a return shipment checkbox is checked.



Orders With Multiple Shipments / Using the Ship Order Screen


a.  With the order selected click on the Home tab and then click Ship Orders.



b.  On the Ship Orders screen, select the shipment from the Shipments list on the left.  Then, select Copy > Copy as Return.



c.  Selecting Copy > Copy as Return creates a new, return shipment and selects it for you.   You can expand the Return Shipment section and verify that the This is a return shipment checkbox is checked.




Modify the Shipment Details (optional)


3.  As an option, you can modify the Shipment Details as needed.  

Note:  You can expand each section of the Ship Orders screen by clicking the expand/collapse button () to the right of each section. 



Modify the Return Label Options


 

4. Scroll down to and expand the Return Shipment section by clicking on the expand / collapse button.  

 

a.  The This is a return shipment checkbox should be checked for you.  If it is not, please check this box.


5.  Once all of your Shipment Details and Return Shipment options are correct, click the Create Label button to generate your return label.



6.  Click the Close button to exit the Ship Orders screen.


Related Articles

UPS Return Labels

FedEx Return Labels

Other Return Labels

iParcel Return Labels 

OnTrac Return Labels


Still Need Help?

Please feel free to reach out to one of our awesome Customer Care Representatives in St. Louis.  We are happy to help.