TABLE OF CONTENTS

Background
First Things First
The Process
Selecting the Default Thermal Printer
Verify Thermal as the Default Label Format
What Now?
Need More Help?


Background

This article will guide you through how to select the thermal printer to which your shipping labels will print.  It will also guide you through how to make sure that you have each of your shipping providers set to request a thermal shipping label.


You may need to select your thermal printer when:

  • You add a new thermal printer
  • You reinstall a current thermal printer
  • You add a new ShipWorks workstation
  • You move ShipWorks from one PC to another


First Things First

This article assumes the following:

  • You have the thermal printer installed in Windows and can print a Windows test page
  • You are on ShipWorks version 3.6 or greater

The Process

Selecting the Default Thermal Printer

1.  In ShipWorks click on the Manage tab and then click on the Templates button.


2.  On the Template Manager screen, select the Labels > Thermal template.



3.  To select the thermal printer that you will use, click on the Edit button.  Then, click the Settings tab and then the Printing link.  Select the thermal printer that you use to print your thermal labels from the Printer: drop-down menu.



4.  Once your printer is selected, click Close.


Verify Thermal as the Default Label Format

Let's be sure that each of your shipping providers is configured to request a thermal label as the default label format.  In this example we will use USPS, but the process is the same for each shipping provider you use.


1.  Click on the Manage tab and then click the Shipping Settings button.



2.  On the Shipping Settings screen, select the shipping provider for which you wish to check the default label format.



3.  Select the Settings tab and then click on the blue link for Defaults - [selected provider].



4.  Scroll down to the Labels section and then select the correct label format from the Requested Label format: drop-down menu.

Note:  For most thermal printers the Thermal - ZPL option will work.  However, you can check your printer's specs to be sure.  For more assistance, click here.



5.  Click OK.  Then, repeat steps 2-4 for each provider you will use a thermal printer.  Click Close when you are finished.


 What Now?

Are you having issues with your labels not printing?  Please see this article for detailed steps on how to troubleshoot your printer setup.


Still Need Help?

Please feel free to reach out to one of our awesome Customer Care Representatives in St. Louis.  We are happy to help.