When shipping an international shipment using FedEx in ShipWorks, it is possible to submit FedEx International Trade Documents electronically.  This article will guide you through how to submit Commercial Invoices electronically, how to send notification that B13A filing was submitted electronically (for shipments that require it), and how to enter AES/EEI Exemptions.  This article will also describe the sections of the Customs tab when shipping internationally with FedEx.

First Things First

Please be sure that you are logged into ShipWorks as a user with permissions to ship international packages.  This article assumes that you have ShipWorks installed, a store connected to ShipWorks and have connected you FedEx account to the ShipWorks software. This article also assumes that you have knowledge of how to ship orders using the ShipWorks software.

If you have specific questions relating to fill out any of the specific fields outlined in this article we recommend reaching out to your FedEx representative in order to ensure that all information is filled out and filed correctly. 

The Process

1.  Select the international order you wish to ship using FedEx.  Click on the Home tab then on the Ship Orders button.

2.  Select the Customs tab located at the top-center of the Ship Orders screen.


The General section includes the following fields:

Value: - By default, this field will be populated with the sum of the line item(s) values of the selected order.  

  • You can manually update this field. 
  • Changing the Value of any items declared in the Contents section of the Customs tab will automatically be reflected in this field. (We will take a look at this in a moment.) 

Contents:  Documents only - Check this field if the shipment contains only documents.

Recipient Tax ID: - Can be used to enter the recipient's tax ID when required.

B13A Filing Option: - When required, this field can be used to specify how B13A filing is being handled.  When Filed Electronically is selected, ShipWorks only sends notification that the B13A filing was handled electronically.  B13A filing will need to be handled outside of the ShipWorks software.

Per FedEx: 

If MANUALLY_ATTACHED is specified, your manually filed B13A must be time and date stamped at a Canada Customs office before you ship. The shipment-status tracking number must be indicated on the stamped B13A. One original copy of the stamped B13A must be attached to the shipping documentation. You are not required to enter the 21-character B13A transaction number at the time of shipping. 

If FILED_ELECTRONICALLY is specified, your B13A authorization code must be obtained by submitting your B13A information using the CAED software. To add the required shipment-status tracking number to your B13A declaration, return to the CAED software after you create your shipping label.

AES/EEI Exemption: - When required, your exemption information can be entered here.

Admissibility Packaging:  When required, you can select the type of packaging be used for this shipment.  By default, Box is selected.


The Contents Section is used to declare the contents of the international shipment.  By default, ShipWorks will populate the fields in this section from the line item(s) information of the order. You have the ability to modify line items, add items or to remove items from the Contents section.

Modifying a Declared Item

1.  Select the item for which you wish to modify the information.

2.  Update the appropriate field.

Adding a Declared Item

1.  Click the Add button.

2.  Enter the appropriate information into the appropriate fields.

Note:  Declaring an additional item on the Customs tab only adds the item to the Customs Declaration information and does not add the item to the order. 

Deleting a Declared Item

1.  Select the item you wish to delete.

2.  Click the Delete button.

3.  Click OK.

Notes Regarding the Contents Section

1.  The dollar amount entered into the Value: fields for each declared item will be summed and updated in the Value: field of the General section of the Customs tab.

For Example:  You have declared that there are two T-shirts valued at $10 each and one Hat valued at $10.00.  The Value: field in the General section will automatically show $30.  (2 T-shirts at $10 plus 1 Hat at $10 = $30)

2.  The weight of all declared items will be summed and updated in the Weight: field of the Shipment Details section of the Service tab.

For Example:  You have declared that there are two T-shirts weighing 1 pound each and one Hat weighing .5 pound.  The Weight: field in the Shipment Details section will automatically show 2.5 pounds.  


The NAFTA section allows you, when appropriate, to fill out NAFTA details regarding the international shipment.  If you have questions regarding NAFTA, you may be able to find answers to your questions here.  


The Commercial Invoice section allows you to specify whether you wish to print a copy of the commercial invoice, file it electronically (ETD), or both.  For information on the specific fields within the Commercial Invoice section, this page may be helpful.

1.  For printed copies of the commercial invoice, check the Create Commercial Invoice checkbox.

2.  To file the Commercial Invoice electronically using ETD, check the File Electronically checkbox.

Note that you can also check both boxes so that copies will print and the Commercial Invoice will be submitted electronically.

The International Broker Section

If you are using an international broker, check the Use the following broker checkbox and fill out the appropriate information.

Still Need Help?

Please feel free to reach out to one of our awesome Customer Care representatives in St. Louis.  We are happy to help.