ShipWorks version 5.24 or later gives you the ability to enable and disable shipment notifications sent from your Shopify store to your customer.  This setting may be useful if you have ShipWorks configured to send shipment notification emails to your customers when you process a shipping label and wish to disable the notifications from your Shopify store so that your customers do not receive duplicate emails.

First Things First

In order to modify this setting in ShipWorks:

  • This article assumes that you are running ShipWorks v5.24 or later.  To check the version of ShipWorks you are running, click on the Help tab and then on the About ShipWorks button.  To upgrade to the latest version, click here.
  • You must be logged into ShipWorks as a user with rights to modify store settings.

The Process

1.  Click on the Manage tab and then on the Stores button.

2.  Select your Shopify store and then click on the Edit button. 

3.  Select Store Settings.  Then, scroll down to the Shopify Store Settings section.

4.  Uncheck the box for Shopify should notify the customer when an order is shipped. to disable Shopify notifications.  Check the box if you wish to enable notifications from Shopify.

5.  Click the OK button and then the Close button.

Still Need Help?

Please feel free to reach out to one of our awesome Customer Care representatives in St. Louis. We are happy to help.