Background

Version 5.27 or later of ShipWorks allows you to print Amazon Self Fulfilled Prime shipping labels to your thermal printer in the thermal (ZPL) format.  This article will guide you through how to configure the Amazon shipping provider default settings to print thermal labels and how to set the label format on a shipment basis.


First Things First

  • You will need to be running ShipWorks version 5.27 or later.  You can see the version of ShipWorks you are running by clicking on the Help tab and then on the About ShipWorks button.  Click here for assistance with upgrading your version of ShipWorks.
  • You will need to be logged into ShipWorks as a user with administrator rights.

The Process


Setting Thermal as the Amazon Shipping Label Default


1.  Click on the Manage tab and then on the Shipping Settings button.


2.  Select Amazon from the list of shipping providers.


3.  Select the Shipments tab.


4.  Click on the link Defaults - Amazon.


5.  Scroll down to the Labels section and select Thermal-ZPL from the Requested Label Format: drop-down menu.


6.  Click OK, then Close.


New Amazon shipments will now default to Thermal - ZPL.


Setting the Label Format to Thermal on a Shipment 

The Requested Label Format can only be selected from the Ship Orders screen.


1.  Select the order for which you wish to generate a shipping label.  Then click on the Home > Ship Orders button.


2.  Scroll down to and expand the Requested Label Format: section.


3.  Select Thermal-ZPL from the Requested Label Format: drop-down menu.


The Reference #: Field

When Thermal-ZPL is selected as the Requested Label Format:, it is possible to enter a reference into the Reference #: field. The contents of the Reference: field will print on a thermal label.  The Standard label format does not support this option. For more information on Reference fields, please see this article.



Verifying the Thermal Printer

If you need to ensure that the correct thermal printer is selected, please follow the steps outlined in this article.


Verifying the Thermal Printing Rule

In some unique instances, you may need to check that the printing rule that allows ShipWorks to print thermal (ZPL) labels to your thermal printer is configured correctly.   If you've followed the above steps and your thermal labels do not print, please follow the steps outlined in this article to ensure that the thermal printing rule is configured correctly.  


Still Need Help?

Please feel free to reach out to one of our awesome Customer Care representatives in St. Louis. We are happy to help.