Once in the Product Catalog you can begin adding products.  This can be done by manually entering your products or by importing a file containing your product information into the ShipWorks software. Let’s take a look at how to manually enter a product into ShipWorks and at the fields and options available to you when entering products. 

It is also possible to import your entire product catalog from a file.  To learn how, click here.

First Things First

Products Mode is available in ShipWorks version 6.0 or later. You can check your current version of ShipWorks by clicking on the Help tab and then the About ShipWorks button. For assistance with upgrading your version of ShipWorks, please see this article.

The Process

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To enter a single product into ShipWorks:

1. Click the Add button located at the top of the Products screen.

The new products screen will be displayed.

2.  Enter all of the details for the products.  (For a detailed description of the available fields, click here.)  After entering all of the product details, click the Save button to add the product to the product catalog.

Available Fields and Options

Let’s take a look at the sections of the New Product screen and the fields and options available when entering a new product.

Product Options

Active:  Indicates whether a product is Active (checked) or Inactive (unchecked).

  • An active product is a product that is available to be used by the ShipWorks software when creating a shipment.  ShipWorks can use the product information to automatically import weights, dimensions and/or customs information when creating a shipment.
  • Inactive products are still in the product catalog, but are made unavailable for use by ShipWorks when creating a shipment.

Bundle:  Indicates whether or not the product is a bundled product. To learn more about bundled products, please see this article.


Product Details

SKU:  Required.  The SKU of the product.

Name:  The description of the product. (Populates as customs item description when shipping internationally.)

UPC:  The Universal Product Code (UPC) of the product.

ISBN:  The International Standard Book Number (ISBN) of the product.

Weight:  The weight of the product.  Can be entered in the following formats:

  • Fractional pounds (1.25 lbs)
  • Pounds and ounces (1 lb 4 oz or 1 pound 4 ounces)

Length:  The length of the shipping package for this product entered in inches.

Width:  The width of the shipping package for this product entered in inches.

Height:  The height of the shipping package for this product entered in inches.

Image URL:  If your product has an image associated with it, you can enter the path or the URL to the image here.  Examples may look like:

Location:  The warehouse location of the product.

The Product Details Section

Customs Details

Harmonized Code:  The harmonized code for the product when shipping internationally.

Declared Value:  The declared value of the product when shipping internationally.

Country of Origin:  The country in which the product was manufactured.  Used when shipping internationally.

The Customs Details Section


An alias is an additional SKU assigned to a product.  For example, if you have separate SKUs for the same product being sold on multiple stores or if you have unique Amazon or eBay SKUs for the product, you can enter the SKUs along with alias names in this section.

To learn more about how to add aliases, please see this article.

The Aliases Section


For products that have one or more attributes, such as size or color, the attributes can be added here.

To learn more about adding attributes to a product, please see this article. 

The Attributes Section

Additional Reading

Click here for a list of all of the articles related to the Product Catalog.

Still Need Help?

Please feel free to reach out to one of our awesome Customer Care representatives in St. Louis. We are happy to help.