Processing Returns

Creating and Emailing a Return Label to a Customer
You'll use the Standard label format for return labels so you can email them to the customer, because you cannot email thermal labels. If you normall...
Thu, 16 Nov, 2017 at 2:35 PM
Creating a Return Label with OnTrac
1. In ShipWorks, select the order to be returned and then either click the Home tab > Ship Orders or right-click on the order and choose Ship Orders.    ...
Thu, 8 Jun, 2017 at 1:13 PM
Process Returns with the "Other" Carrier
If you’re using other shipping carriers, ShipWorks can update orders with return information - but note that since the "Other" option is not ac...
Thu, 9 Mar, 2017 at 3:43 PM
How to Fix Error: Missing or Invalid Notification/Notification Code
When you try processing a UPS return shipment, you may receive an error message that says, "Missing or Invalid Notification/Notification Code." Th...
Fri, 10 Apr, 2015 at 9:40 AM
Create a Standard Template for a Return Label Only
Table of Contents Background The Process Creating the Template Emailing the Return Label Still Need Help Background When you email a return la...
Wed, 22 Feb, 2017 at 9:44 AM
Creating and Emailing a Return Label to a Customer
TABLE OF CONTENTS Background Creating the Return Label * For Orders with a Single Shipment * For Orders with a Multiple Shipments Setting the La...
Mon, 10 Jul, 2017 at 8:33 AM
Creating a FedEx Return Label
TABLE OF CONTENTS Background Create the Return Shipment * Orders with a Single Shipment / Using the Shipping Panel (v5.2 or greater) * Orders...
Wed, 22 Feb, 2017 at 8:48 AM
Creating a UPS Return Label
TABLE OF CONTENTS Background Creating the Return Label * Orders With a Single Shipment / Using the Shipping Panel (v5.2 or greater) * Orders Wit...
Tue, 21 Mar, 2017 at 11:10 AM
Creating a USPS Return Label
TABLE OF CONTENTS Background Creating the Return Label * Orders With Only a Single Shipment / Using the Shipping Panel (v5.2 or greater) * Orders ...
Thu, 11 May, 2017 at 10:25 AM
Automatically Emailing USPS Return Labels
Table of Contents Background First Things First The Process Configuring the Standard Label Template Creating the Action Related Articles Still Nee...
Thu, 6 Apr, 2017 at 12:04 PM