Maintenance and Troubleshooting

Restoring a ShipWorks Database (ShipWorks 3.5 or higher)
TABLE OF CONTENTS Background First Things First The Process From Within the ShipWorks Application During Sh...
Wed, 2 Nov, 2016 at 8:24 AM
Backing up a ShipWorks Database
In ShipWorks, you can create a backup file that stores your database information (in case of a computer crash or other emergency). You can either crea...
Wed, 2 Nov, 2016 at 8:28 AM
Checking for Duplicate Actions
Background Sometimes actions get set up more than once, or in more than one area of ShipWorks and then you find them running twice. If you find this hap...
Thu, 11 May, 2017 at 10:26 AM
Automating Backups of ShipWorks
Background Having a backup of your ShipWorks files is a life-saver if you ever have a computer crash or experience another emergency. You can do a backu...
Fri, 12 May, 2017 at 9:29 AM
Troubleshooting: Can't Connect to SQL Server
You may need to reconnect ShipWorks to SQL Server if you see this error: "ShipWorks could not login to SQL Server. Detail: A network-related or in...
Wed, 2 Nov, 2016 at 8:36 AM
Connect ShipWorks to a Backup Database File
These instructions are for current ShipWorks users who have previously used and installed ShipWorks on an additional computer or have re-installed ShipWor...
Wed, 29 Jun, 2016 at 1:13 PM
Creating the Delete Old Data Action in ShipWorks
TABLE OF CONTENTS Background What Does the Action Do? First Things First The Process Need More Help? Background Shi...
Wed, 2 Nov, 2016 at 8:40 AM
My Database is Almost at the 10GB Limit. What do I do?
TABLE OF CONTENTS Background What is Audit Data? First Things First The Process What's Next? Need More Help? B...
Wed, 2 Nov, 2016 at 8:41 AM
Verifying the Default Printing Rules
TABLE OF CONTENTS Background The Process USPS, Express1, OnTrac, i-Parcel USPS (w/o Postage) and Amazon ...
Tue, 11 Oct, 2016 at 2:36 PM
My Labels are not Printing!
TABLE OF CONTENTS Background The Process Print a Windows Test Page Verify the Correct Printer is Selected ...
Tue, 11 Oct, 2016 at 12:39 PM