Inactive products are still in the product catalog, but are made unavailable. The product’s weight, dimensions and customs information will not be used when creating shipments for orders containing the product. Inactive products are also hidden from the products grid until inactive products are made visible.
This article will guide you through how to mark a product as inactive, how to view inactive products and how to mark inactive products as active.
First Things First
Products Mode is available in ShipWorks version 6.0 or later. You can check your current version of ShipWorks by clicking on the Help tab and then the About ShipWorks button. For assistance with upgrading your version of ShipWorks, please see this article.
Marking a Product as Inactive
1. Locate the product you wish to mark inactive.
2. Toggle the switch in the Active column to the inactive position.
When a product is marked as inactive, the fields will become dimmed and italicized as in the above screenshot.
You can also mark a product as inactive by unchecking the Active checkbox on the Edit Product screen.
Marking Inactive Products as Active
To mark an inactive product as active, toggle the switch for the product to the Active position. For a single product you could also check the Active box on the Edit Product screen.
Viewing or Hiding Inactive Products
To hide inactive products, check the Hide Inactive Products checkbox located in the bottom-right corner of the Products screen.
Uncheck the box to display the inactive products.
Click here for a list of all of the articles related to the Product Catalog.
Still Need Help?
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