Inactive products are still in the product catalog, but are made unavailable. The product’s weight, dimensions and customs information will not be used when creating shipments for orders containing the product. Inactive products are also hidden from the products grid until inactive products are made visible.
This article will guide you through how to mark a product as inactive, how to view inactive products and how to mark inactive products as active.
First Things First
Products Mode is available in ShipWorks version 6.0 or later. You can check your current version of ShipWorks by clicking on the Help tab and then the About ShipWorks button. For assistance with upgrading your version of ShipWorks, please see this article.
Marking a Product as Inactive
1. Select the product(s) you wish to make inactive by checking the box(es) to the left of the product on the Products Grid.
2. Click the Make Inactive button.
Marking multiple products inactive
You can also mark a product as inactive by unchecking the Active checkbox on the Edit Product screen.
Viewing Inactive Products
To make inactive products visible on the products grid, check the Show Inactive Product checkbox located at the bottom right corner of the products screen.
Inactive products will be visible on the products grid with the SKU and Name fields italicized. An Active column will also be displayed to indicate which products are and are not active.
Marking Inactive Products as Active
To mark inactive product(s) as active, select the product(s) and click the Mark Active button. For a single product you could also check the Active box on the Edit Product screen.
Click here for a list of all of the articles related to the Product Catalog.
Still Need Help?
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