Voiding an Insurance Claim

Background

After submitting a claim electronically using ShipWorks Insurance, you can void the claim from within the program. 

First Things First

1. This article assumes that you're using ShipWorks 3.9.6 or greater and that you've processed a shipment using ShipWorks Insurance.

2.  You have 24 hours from the ship date to void a policy through the ShipWorks program. For any other requests, you will need to contact InsureShip directly.   The ship date is located on your shipment details screen (Home Ship Orders). 

The Process

1. In ShipWorks, select the order with the insurance policy you wish to void. 

2. Right-click the order and click Ship Orders from the menu. 

3. On the Ship Orders screen, click Void Label. 

4. Click Close to exit.