You may wish to customize the subject line of any emails sent to your customers from the ShipWorks software. This article will guide you through how to customize the email subject line.
Please note: You will need to know what template you're using to send an email. Unless you've customized your set up, you would be using the following templates:
For automatic email notifications, you would be using the Shipment Notification email template.
For emailing labels, you would be using the Standard label template.
Detailed instructions after the video.
1. In ShipWorks, go to Manage > Templates.
2. Select the template you would like to modify and click Edit. In this example, we will be modifying the Shipment Notification email template. (By default, this is the template that is used to send out tracking information to your customer,)
3. Click the Settings tab.
4. Select Email from the left-side menu.
5. Type your message into the subject line text-box.
6. Click Save to save the changes, and then click Close.
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
Have a comment to share about this article? We'd love to hear from you. You must be logged in to your Support Portal account to leave a comment.