When shipping internationally with FedEx there may be required customs forms, also referred to as Commercial Invoices, that need to be printed and included with your shipments or that may be sent electronically (Electronic Trade Documents).
ShipWorks will automatically try to submit customs information electronically through FedEx's ETD program.
Labels created using ETD will have ETD printed somewhere on the label. If the forms were not able to be submitted electronically, you will receive an error when attempting to process the shipment. If ShipWorks is not able to submit customs information through ETD (either because it's not enabled for your FedEx account, or because the destination country does not support ETD), ShipWorks will give an error and you will need to deselect "File electronically" to process the shipment.
This article will give you more information to help make shipping internationally a bit easier.
How do I enable Electronic Trade Documents in ShipWorks?
With File Electronically enabled, and when shipping to a supported country, your Electronic Trade Documents will be automatically sent to FedEx electronically when processing your labels.
Can I also print copies of the commercial invoice when I need to?
Yes, you can. Please see the the above referenced article for details.
Keep in mind that when submitting forms electronically, it may not be necessary to include a copy of the commercial invoice with the shipment. In general, when submitting forms electronically, FedEx confirms the successful transmission and receipt of the electronic forms by including ETD on the printed shipping label. If the forms were not able to be submitted electronically, ETD will not be printed on the shipping label.
Where can I get additional information on shipping internationally with FedEx?
What about NAFTA Certificates of Origin?
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.