Since ChannelAdvisor gives customers the ability to send Distribution Center information to ShipWorks or to completely route orders in ChannelAdvisor, there are a few more warehouse settings that may need to be configured.
Aliases allow you to associate ChannelAdvisor Distribution Center Codes to warehouses in ShipWorks.
You have two warehouses. The St. Louis warehouse handles orders with items associated to the ChannelAdvisor St. Louis and Kansas City distribution centers. The Fall River, MA warehouse handles orders with items associated to the Boston and Providence distribution centers.
By creating aliases for St. Louis and Kansas City for the St. Louis warehouse and creating Boston and Providence aliases for the Fall River warehouse, we are telling ShipWorks what orders should be routed to which warehouse according to the ChannelAdvisor distribution center code. For more information on how orders are routed, please see this article.
In the above screenshot, an alias of St. Louis has been added to the St. Louis warehouse in the ShipWorks Hub. This tells ShipWorks to route ChannelAdvisor orders with items associated to the St. Louis distribution center code to the St. Louis Warehouse.
1. Click on the Aliases button located to the right of the warehouse.
2. From the Store drop-down menu, select the ChannelAdvisor store to which the alias is associated.
3. Enter the ChannelAdvisor Distribution Center Code you wish to associate to the warehouse into the Alias field.
4. Click the Add button.
! The value entered into the Alias field must match the ChannelAdvisor Distribution Center code. It may be helpful to view the list of Distribution Center codes in ChannelAdvisor so that you can be sure that they match exactly.
1. Log in to your ChannelAdvisor admin panel online.
2. Navigate to Fulfill then click Distribution Centers.
The distribution codes can be viewed here.
ChannelAdvisor also gives customers the ability to create complex routing rules that can be used to route orders to a specific warehouse. ShipWorks gives you the ability to use the ChannelAdvisor routing rules when routing orders to the correct ShipWorks warehouse.
To enable using the ChannelAdvisor routing rules:
1. Navigate to the Settings screen.
2. Check the box for Use routing rules from ChannelAdvisor.
In the event that there is no routing rule associated to an order, ShipWorks will route the order based upon the logic found in the Understand Order Routing article.
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
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