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You have the option to route orders by product SKUs that you associate to a warehouse. By importing a product catalog into the ShipWorks software and uploading the products to the ShipWorks Hub, ShipWorks can automatically route orders to the correct warehouse based upon the items on the order.
! Quick tip: ShipWorks routes orders by product SKUs associated to a warehouse.
Adding the Product Catalog
The first step is to add the product catalog to the ShipWorks software. (This needs to be done at each warehouse location.)
The easiest way to add all of the products into the ShipWorks Product Catalog for a warehouse location is to import a complete product file specific to the warehouse location into ShipWorks.
If you are unfamiliar with this process, please see the Importing Products From a File article.
For more detailed information on the ShipWorks Product Catalog, please see the Getting to Know the Product Catalog user guide.
Uploading the Product SKUs to the ShipWorks Hub
Once the product catalog has been added to the ShipWorks software at each warehouse, the product SKUs need to be uploaded to the ShipWorks Hub.
Here’s how: (these steps must be completed at each warehouse location for which product SKUs will be used for routing orders)
- Click on the Application Menu and select Settings.
- Select Warehouse.
- Click on the Upload SKUs button in the SKUs section.
- Once the SKUs have been successfully uploaded, click on the OK button.
Once uploaded, the SKUs are associated to the linked warehouse. In the above screenshot, the SKUs are associated to Warehouse1.
Things to Know
The product SKUs can be uploaded multiple times.
Since products can be edited, deleted and added, you can upload the product SKUs as many times as necessary.
You can view how many product changes were made since the last upload.
ShipWorks displays the number of products that have been changed since the last time the SKUs were uploaded. This can be viewed just to the left of the Upload SKUs button.
Associated product SKUs cannot be viewed in the ShipWorks Hub.
The ShipWorks Hub does not list the SKUs associated to a warehouse. To view the SKUs, you would view the ShipWorks Product Catalog in the ShipWorks software.
What happens when I have enabled Product Level Routing, but also have ChannelAdvisor routing rules enabled?
In the event that product SKUs have been uploaded and ChannelAdvisor routing rules are enabled, orders are routed using the following logic:
- Orders are routed by ChannelAdvisor routing rules. If no rule applies to an order…
- The order is routed by product level routing. If the order does not have associated SKUs…
- The order is routed by the default USPS Zone logic.
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.