Using the Order Editor

The first step is to locate the order that you would like to open into the Order Editor. Not sure how to search for orders in ShipWorks? We have a guide for that.

The easiest way to locate an order is to enter the Order Number or customer's name into the Search all Orders field.

There are two ways to open the selected order into the Order Editor:

Right-click the order and select Edit Order.

OR

With the order selected, click on the Home tab and then click the Edit button in the Orders ribbon.

When the Order Editor opens you will be on the Details tab. There are four tabs that make up the Order Editor: Details, History, Address, and Audit.

We will take a look at each. Let's begin with the Details tab.

The Details tab shows you basic information about the order including:

All of the blue, underlined links allow you to add or modify information associated to the order. For example, you can view the customer information by clicking on View Customer, change the customer associated to the order by clicking Change..., add an item to the order by clicking Add Item and so on.

The History tab shows you everything that has happened with an order, like shipments related to the order, emails sent and anything that was printed for the order such as a packing slip or invoice.

Just like on the Details tab, you can click any of the blue, underlined links to view, edit or add shipments, view or compose emails to the customer, or view what was printed.

The Address tab allows you to view and/or modify the Ship To and Bill To addresses associated to the order. To edit the addresses associated to the order, just click on the Edit button.

The audit tab gives you insight into what has occurred historically with the order, what user performed the action, when the action occurred, on what computer, and so on.

Audit records can be a bit more in-depth than what we are covering in this article. So, we have a separate article all about viewing audit records in ShipWorks.