Introduction to The Hub

Background

In addition to managing warehouses, the ShipWorks Hub gives you access to view order information and to access data-driven intelligence based upon your shipping history.

The Dashboard

Within the ShipWorks Hub, you have access to the Dashboard which displays data-driven insights. The available data is:

Shipping Costs

Shipping Spend
Shipping Volume
Cost per Shipment
Shipping Cost as a % of Sales

Workforce Productivity

Total Order Cycle Time
Monthly Shipments
Internal Order Cycle Time
Monthly Total Order Cycle Time
Monthly Shipments
Monthly Internal Order Cycle Time
Shipments by Day of the Week
Shipments by Hour of the Day

Modifying the Displayed Data

You have the option to modify the filters that control the data being displayed. The options are:

Aggregation – The segment size the data is broken into on the displayed graph.
Date Range – The date range for which the data is displayed.
Warehouse - Select for which warehouse you would like to view the data.

To modify the filter(s):

Click the Filters drop-down.
Modify the desired filters.
Click Apply.

steps to modify filters on the hub dashboard

Downloading the Data

You also have the option to download the displayed data in .CSV format.

To download data:

Hover over the graph representing the data you wish to download.
Click the More Option icon ().
Select Download Data. (You can also select to download an image of the graphs).

The data will automatically download in .CSV format.

how to download dashboard data from the hub

Orders

The Orders screen gives visibility into the orders that have been routed and to what warehouse the orders were sent.

The information displayed on the Orders screen is:

Order Number
Order Date
Customer Name
Sales Channel
Last Modified Date
Store Status
Order Total
Warehouse (the warehouse(s) to which the order was routed)
Ship Address
Ship City
Ship State
Ship Zip
Ship Country
Shipping Carrier
Shipping Service
Ship Date
Verified - Whether or not the order has been verified with Scan-based Quality Control
Ship by Date
Deliver by Date

Rearranging the Columns

The columns on the Orders Screen can be rearranged by dragging the columns into the desired order.

Sorting by Column

In addition to rearranging the columns, you can also sort order by any column. To do so:

Click on any column heading to sort the orders on the grid by that column. Clicking more than once will sort ascending/descending.

Products

The Products screen gives you access to your product catalog for all warehouses. From the Products screen you can updates product details and inventory levels, add products manually or by uploading a file, and export your product catalog.

Tip

Want to learn more about the product catalog and inventory? Click here for a list of articles.

Settings

The Settings screen gives you the ability to:

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.

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