Seller Fulfilled Prime labels are generated through Amazon’s Buy Shipping Label API. connects to this API through our Premium Integration functionality as Amazon requires that Seller Fulfilled Prime labels are generated on Amazon’s label server instead of our own.
Contact our Customer Success Support team to enable Seller Fulfilled Prime for your account. Find links to email, call, or chat with us in the top left of your account. Reach out to a support representative here.
Customers on the Starter plan can email firstname.lastname@example.org with their account information to request Seller Fulfilled Prime.
Amazon requires an email address to be associated with the Ship From address.
When the email address is missing, will default to the email address saved on the Store, Account Details, or Admin User of the account.
To update this email, update the STORE ADDRESS Store Address that is used for your Amazon Prime shipment. Within the "Email" field, enter an email address contact for your business. Learn more about editing your STORE ADDRESS settings. Learn more about editing your Store Address settings.
If you have an email address added and are seeing an error, you may need to accept Amazon's Terms & Conditions. Log into your Amazon seller account to verify if these have been accepted. Follow our guide to updating your acceptance of Amazon Terms & Conditions.
No. To prevent the accidental shipping of Amazon Prime orders using non-Amazon shipping labels, does not read Amazon Prime orders from your Seller Central account unless the Seller Fulfilled Prime feature is enabled in your account.
After your account is enabled to sync Amazon Prime orders, future orders will automatically sync. If you have existing, unshipped Amazon Prime orders that you would like to process through , please reach out to our Customer Success Support team. Find links to email, call, or chat with us in the top left of your account. Reach out to a support representative here. Our team will need to know the date the oldest unshipped order was placed.
Buying shipping labels from Amazon works a little differently than buying directly from the carriers. For an Amazon Prime order, there will be up to four specific entries in the Carriers list on the READY TO SHIP page Provider: drop-down when shipping . You cannot use the Amazon carriers to ship orders that are not Amazon Prime.
supports the following four Amazon carriers:
The "- Amazon" in the name indicates that Amazon is printing the shipping label and that Amazon will charge you for that shipping label. So for example, your Stamps account will not be charged for USPS - Amazon shipping labels.
Amazon requires an email address to be associated with the Ship From address, in order to access the Amazon carrier options. Learn more about editing your STORE ADDRESS settings. Learn more about editing your STORE ADDRESS settings.
The specific service(s) that can be used to ship an Amazon Prime order is determined by Amazon.
For example: if you ship from California and an order's recipient is in New York, Amazon will provide with a shorter list of eligible carrier services to display than if the recipient was near your shipping location.
only displays the carrier services that Amazon indicates are eligible for use with a specific Amazon Prime order.
Carrier services for Amazon Prime shipments are provided through Amazon's shipping services. There are several carriers available and you will need to enable all of them, even if you do not plan to use them all, in order for to access shipping rates.
To enable Amazon's shipping services, accept the Terms and Conditions within your Amazon Seller Central account:
Log into your Amazon Seller Central Account.
Click through this link: https://sellercentral.amazon.com/gp/shipping-manager/terms-and-conditions.html
Accept the Terms and Conditions.
Now will be able to access Amazon's shipping rates!
When you purchase USPS shipping labels in for any type of order other than an Amazon Prime order, you get the market-leading low USPS rates that are associated with your plan type. Similarly, for UPS and FedEx, you get whatever rates you negotiated with UPS or FedEx for your account.
But for shipping labels purchased from Amazon, Amazon provides access to a set of rates across USPS, UPS, and FedEx. Those Amazon rates will be used unless you connect your own UPS or FedEx account in Amazon to access your negotiated rates. USPS labels can only be purchased at Amazon's rates.
Yes. Given the Premium Integration status, those with Seller Fulfilled Prime labels enabled through ShippingEasy incur a standard fee that is accepted upon sign-up. Please reach out to ShippingEasy Support for clarification if you are unsure of how you are being charged.
Yes, there is an additional $0.20 fee for each Amazon Seller Fulfilled Prime label created within ShipWorks. This fee will be charged at the beginning of each month for labels created during the previous month.
provides a host of methods to quickly organize and ship your Amazon Prime orders. Tools such as shipping presets profiles, shipping rules, and filter settings will help you manage your Prime orders with ease and efficiency.
On the ORDERS page, there is an optional column for "Prime" orders. Learn more about customizing columns.
The ORDERS page also has a filter for "Prime" orders. Learn more about filtering orders.
Save your filtered selections for easy single-click filtering next time, with our Saved Views feature. Learn how to set up Saved Views.
There is a column on the main orders grid in ShipWorks that indicates when an order is Amazon Prime. You can sort by this column by clicking on the column header. You can also create a Filter in ShipWorks so that your Amazon Prime orders are automatically sorted out from the rest of your orders for you.
Yes, but the available carriers and services will be limited to just those that Amazon will allow for all shipments within the batch. Finding the common carrier and service for a batch of orders could get complicated and potentially more time consuming than shipping the orders individually.
One really fast technique for fulfilling Prime orders is to create Shipping Presets and then define Shipping Rules that assign those Shipping Presets to your Amazon Prime orders. You can then easily purchase multiple orders at one time using the Buy & Print button on the ORDERS page. Learn more about Buy & Print.
Using the Order is Amazon Prime condition, select is true.
Then use the THEN to apply a Shipping Preset, order category, and/or other action.
You can create a Filter in ShipWorks that will identify which orders are Amazon Prime, which Prime orders have not been shipped, and which orders need to be shipped the same day. Learn more about creating an Amazon Prime filter.
Yes. Though there are some limitations.
When shipping Amazon Prime orders, ShippingEasy only displays Shipping Presets that specify Amazon carrier services. Any of your Shipping Presets which specify non-Amazon services will not be available for Amazon Prime orders. This is because Amazon Prime orders can only be shipped using Amazon shipping services.
Shipping Presets for Amazon carrier services can only be created on the READY TO SHIP page. Learn how to create a Shipping Preset.
In addition, ShippingEasy will not apply previous selections to Amazon Prime orders.
In most cases, ShippingEasy will automatically remove shipped orders that are still present on the ORDERS page. However, if you have Amazon orders that were moved from the ORDERS page and you do not intend to ship via ShippingEasy, we recommend manually clearing them from ShippingEasy. Learn more about deleting orders.
The easiest way to ensure that Amazon Prime orders that have been shipped outside of ShipWorks are removed from the list of orders that need to be shipped is to mark the Local Status of the order as Shipped. This will help to ensure that the order is not inadvertantly shipped again from within ShipWorks.
To manually mark an order as Shipped: Select the order and click Home > Local Status > Shipped .
Yes, if an order is cancelled in Amazon, it will be cleared from ShippingEasy. However, the order must remain on the ORDERS page for any updates to reach the order from Amazon. If the order is moved from the ORDERS page at any point before being cancelled in Amazon, the order will not clear from ShippingEasy, and instead will need to be manually cleared. Learn more about deleting orders.
No. Orders canceled in Amazon will not automatically be removed from the list of orders that need to be shipped in ShipWorks. We recommend manually marking the order as being cancelled in ShipWorks by: Select the order and click Home > Local Status > Canceled. You could also delete the order from ShipWorks, but this would remove all history of the orders from ShipWorks. Learn more about deleting an order in ShipWorks.
Currently, we support purchasing Amazon shipping labels for Channel Advisor. Learn more.
We have requested that Solid Commerce update their software so that ShippingEasy will be able to determine that an order is Amazon Prime. Further, these companies will need to update their software so that your appropriate Amazon account credentials are available to ShippingEasy for purchasing labels from Amazon for your Prime orders.
If you need this feature, please let your contact at Solid Commerce know so that they will prioritize getting that work done.
Yes. On the SHIPMENT HISTORY page, the delivery status of Seller Fulfilled Prime orders can be seen in the "Delivery" column. Learn more.
Yes. ShippingEasy provides options to pick and pack, look up orders, and select carrier services - all using a barcode scanner. Learn how to use barcode scanning with ShippingEasy. Learn how to use barcode scanning with ShipWorks.
Keep in mind that selecting carrier services using a barcode scan sheet requires that you have Shipping Presets Profiles set up. Since only Amazon Shipping services can be used for Seller Fulfilled Prime orders, you will need to first save the Amazon Shipping services you use as Shipping Presets Profiles. Then you can apply these to shipments using your barcode scanner. Learn more about Shipping Presets. Learn more about Shipping Profiles.
There are some restrictions when using Amazon Prime with . We do our best to minimize any hang-ups though it is best to be familiar with what is not available when using this service.
Yes, you can change the weight and dimensions.
However, no other attributes on the order can be changed. Amazon does not provide support in their software for to specify anything about the shipment for orders other than the weight and the dimensions of the box.
For example, will not tell Amazon which destination address is used, so changing it in would lead to confusion - the address shown in would not match the address that Amazon actually used to create the shipping label.
We do not currently support "multi-box " functionality with Amazon Prime orders.
Amazon does not support creating a shipping label for more than one Amazon Prime order and does not support partial fulfillment of an Amazon Prime order.
Amazon does not provide any support for third parties like to just send an existing tracking number back to Amazon for an Amazon Prime order. Moreover, without a tracking number, Amazon will not acknowledge that you have shipped the order.
Amazon does not provide any support for creating return labels for Amazon Prime orders.
To create a duplicate shipment, you must first cancel the existing shipment. The limitation is that Amazon does not support duplicate shipments for a single order. But if the original shipment is canceled, then will allow you to create a duplicate shipment.
Amazon does not provide any support for post dating a shipment.
Amazon does not provide any support for creating international shipment labels for Amazon Prime orders in the software that Amazon makes available to third parties such as .
Amazon shipping uses the following carrier services to fulfill their shipments.
Always give yourself enough time to pick, pack, and ship your orders. The last pick-up time for each shipping service will impact the availability of the shipping service when you proceed to purchase a shipping label on Buy Shipping Services. You may not see your preferred shipping services on Buy Shipping if the label purchase time is less than an hour from the last carrier pick-up time defined by you.
Amazon has negotiated its own set of rates with USPS, thus limiting what USPS services can be used with Amazon Prime.
Shipping to a recipient address that cannot be validated with the USPS:
Amazon does not allow for editing recipient addresses, so it is possible to purchasing shipping labels for Amazon Prime orders even if the recipient address is not valid according to USPS. A warning message will be displayed on READY TO SHIP to let you know that Amazon will not allow editing of the address, so the shipment label will have an address that did not validate.
Accessing cubic rates through Amazon:
When you have selected USPS Priority Mail and entered package dimensions for a custom package type, will apply cubic rates to the shipment when the cost is lower than a weight-based shipment. To take advantage of these savings, you must set up custom packaging and then enter the correct dimensions. Set up custom package dimensions. To take advantage of these savings, you must ensure that the dimensions for the package are entered correctly.
Using a USPS for One Balance account to purchase labels:
When you purchase a USPS shipping label from Amazon, Amazon bills you for it directly in your Seller Central account. Your One Balance account does not change.
Creating a USPS pickup request:
Amazon does not provide any support for USPS pickup requests. USPS provides the option to manually request pick up service from USPS.com. Schedule a USPS pickup at USPS.com. Learn more about USPS pickup services.
Creating a USPS Scan form:
Unfortunately, Amazon does not provide an equivalent feature for USPS shipments created by Amazon. So all Amazon Prime shipments sent via USPS will not be listed on any SCAN form.
Note, for all other USPS shipments, ShippingEasy uses One Balance SCAN form service.
Viewing the Delivery Status:
Unfortunately, Amazon does not provide an equivalent feature for USPS shipments created by Amazon. For all other USPS shipments, ShippingEasy uses One Balance delivery status information.
Adding a store logo:
Currently, ShippingEasy does not support displaying your logo on a USPS - Amazon label. Any logo uploaded to ShippingEasy will not be added to Prime labels.
Yes, Dynamex, the carrier that Amazon uses for same-day deliveries is supported. Note that the origin and destination addresses for a shipment must be in one of the zip codes that Dynamex supports.
No, not at this time. If no services are listed under Dynamex then you will need to login to your Amazon Seller Central account and purchase a same-day delivery label directly from Amazon.
No, not at this time. Amazon does not yet support canceling a Dynamex shipment and since an Amazon Prime shipment can only be duplicated if the previous shipment has been canceled, it is not possible to duplicate Dynamex shipments.
No, not at this time. ShippingEasy's partner for shipment insurance, Shipsurance, does not currently provide insurance for Dynamex shipments.
No, not at this time. All Dynamex shipments are created so that Dynamex will pick up the package at your location. We are interested in hearing customer feedback on the importance of supporting Dynamex as a carrier for Amazon Prime shipments.
Yes. FedEx Saturday delivery and pickup is available to Amazon Prime shipments for an additional $16.
Make sure that the following steps have been completed to display FedEx One Rate as an option:
Enable Amazon Prime via support.
Confirm FedEx One Rate is enabled on your personal FedEx account.
Connect your personal FedEx account with your Amazon account.
Accept the Terms & Conditions for FedEx within your Amazon Seller Central account.
Once the FedEx account is connected to Amazon and you have accepted the Terms & Conditions, they will determine if a shipment is eligible for the service.
Yes, UPS Saturday delivery is available to Amazon Prime shipments for an additional $16.
Yes, UPS Saturday delivery is available to Amazon Prime shipments for an additional $16.
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