Menu

Stamps.com: SCAN Form Error - Element is Invalid According to Datatype

Avatar

ShipWorks Content Team

Updated

Background

If you're trying to generate a SCAN form using USPS Stamps.com, you may see an error like the one below. This error message usually refers to an invalid address in your Stamps.com account settings.

360019859232-5c51f046039cf.png

The Process

1. Click on the Manage tab and then on the Shipping Settings button.

ShipWorks Manage tab > shipping settings button

2. On your "Shipping Settings" screen, select USPS.

360019727831-5c51f04879c1e.png

3. Select your Stamps.com account and click "Edit".

360019859292-5c51f049e5506.png

4. Make sure that all address fields are entered correctly. When finished, click "OK".

360019727851-5c51f04ae69be.png

5. Try to generate a SCAN form again.

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis.  We are happy to help.

    Attachments

Have a comment to share about this article? We'd love to hear from you. You must be logged in to your Support Portal account to leave a comment.

Comments

0 comments