This article is no longer valid as of ShipWorks v5.13
If you are on a version of ShipWorks later than version 5.13, please use this article to connect ShipWorks to BigCommerce. To check what version of ShipWorks you are on, please go to Help > About ShipWorks in the software.
Before you set up your Bigcommerce in ShipWorks, you need to obtain your Bigcommerce API Path, API Username, and API Token from Bigcommerce. You'll do that by enabling a Bigcommerce user with the permissions needed to connect ShipWorks to BigCommerce.
This article will cover:
1. Updating the BigCommerce user permissions.
2. Creating a BigCommerce API legacy ID.
3. Connecting ShipWorks to the BigCommerce legacy API.
If you are on ShipWorks version 5.13 or later, we recommend that you connect to BigCommerce using the OAuth API. Please use this article to add your BigCommerce store to ShipWorks.
In order to connect ShipWorks to BigCommerce you will need to have the following items available to you:
1. Your BigCommerce administrator login information.
2. Access to ShipWorks with administrator rights.
1. Log in to your Bigcommerce Online Store Manager at: http://yourstore.bigcommerce.com/admin. (replace "yourstore" in this example with the name of your online store).
2. Once you have logged in, on the left side of the BigCommerce control panel, click on Account Settings and then click Users.
3. On the View Users screen, click on the 3 dots icon located to the right of the user for which you wish to modify the permissions, under Action. Then, click Edit.
4. Scroll down to Permissions and be sure the following permissions are selected:
Sales Staff Permissions - Manager Orders
Sales Staff Permissions - Edit Orders
Sales Manager Permissions - Manage Products.
(Do not click Save yet)
5. Scroll down and locate "Looking for API accounts? You can find them by navigating to Setup & Tools, Legacy API Accounts. Go there now." Click the Go there now link.
6. Click the Create a Legacy API Account button.
7. Enter the username ShipWorks. Leave both the API Path and the API Token as they are.
8. Click Save.
9. We will need the API Path and the API Token for the API account we just created in the next steps. So, click on the icon to the right of the ShipWorks account and click Edit.
3. On the Store Setup screen, enter:
API Username - ShipWorks
API Path - Copy the path from your ShipWorks API account in BigCommerce.
API Token - Copy the token from your ShipWorks API account in BigCommerce.
If you get an error message saying your API info is invalid, go back to your Bigcommerce store site and make sure that you saved the Legacy API account you created in step 7 above. This cannot work until that Legacy API Account is saved on your Bigcommerce site
4. On the BigCommerce Store Settings screen:
Weights are entered into BigCommerce as: - Select the unit of weight measure that you use in BigCommerce for your products.
Note: If you are unsure, please go back to your BigCommerce store and double-check. Selecting the wrong option may cause adverse effects in ShipWorks with how weights are displayed.
Check for modified or shipped orders: - It is recommended to leave the default settings.
5. Click, Next
6. Enter the requested information on the next few screens, clicking Next to proceed through the store wizard.
7. Review the text on the confirmation page, then click Finish.
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
Have a comment to share about this article? We'd love to hear from you. You must be logged in to your Support Portal account to leave a comment.