One Balance: DHL Express from ShipWorksShipWorks
DHL Express is an international carrier that provides delivery to over 220 countries and territories.
One Balance: DHL Express from ShipWorksallows you to create DHL Express labels without the need for a personal DHL Express account and provides discounts of up to 66% off DHL Express retail postage costs.
This article will guide you through the process of signing up for a DHL Express from ShipWorks account. If you are adding an existing DHL Express account, please see this article on Adding an Existing DHL Account to ShipWorks.
This article assumes that you have a USPS from Stamps.com account added to ShipWorks. If you are using the Hub please see Add UPS or DHL Express to One Balance in The Hub.
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If you have an external DHL Express account connected toShipWorks you will not be able to add DHL Express to One Balance. If this is the case, simply create DHL Express labels using your existing account and the rates in your existing DHL Express contract.
Configuring a DHL Express from ShipWorks account with One Balance is easy. Here's how:
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Click on the Manage tab.
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Click on the Shipping Settings button.
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Select One Balance from the list of carriers.
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Click on the Add DHL Express button located in the One Balance Carrier Accounts section.
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Click on the blue link Defaults - DHL Express to set your desired default shipping settings.
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The Shipment Defaults screen allows you to set your default shipment for DHL Express. (These are the shipping preferences that will be applied to every DHL shipment.) You can also set up more complex shipping rules on this screen, but this is outside the scope of this article. For more information on shipping rules, check out our Shipping Rules Guide.
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Click Next to proceed to the Printing Setup screen. This screen allows you to set up how labels print and what printer(s) labels are sent to. We recommend leaving the default settings unless you have custom labels you would like to choose.
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The Processing Setup screen allows you to set up Email Notifications and change the Local Status after a shipment is processed or voided.
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Click Finish. ShipWorks is now set up to ship with DHL Express from ShipWorks.
To ship a package using DHL Express from ShipWorks, select DHL Express as the Provider: when configuring your shipment.
Additional Surcharge adjustments may apply, even with accurate Weights & Dimensions.
Charges for additional handling and Adjustment Processing Fees may apply due to the packaging type or other concerns. See our One Balance in Shipworks and Post-shipment Billing Adjutments pages for details.
You can easily schedule a pickup by using the DHL website scheduler.
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Shipping to the Republic of Ireland: As of July 2, 2023, the inclusion of the correct Eircode (Postal Code) for shipments entering the Republic of Ireland (ROI) is mandatory on all DHL Express shipments. Learn more about and look up Eircodes on the Eircode website.
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Existing DHL Express accounts are not eligible for One Balance.
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Maximum weight and dimensions: On September 1st, 2018, DHL Express updated the maximum actual weight for individual shipments to 150 pounds (70 kilograms), and the maximum length to 118 inches (300 centimeters). Packages over those maximum values will not be accepted by DHL Express. The total maximum weight for a multi-piece shipment will remain unchanged, at 2,200 pounds (1,000 kilograms).
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Dimensional weight may apply to some shipments. Be sure to include shipment dimensions when getting a rate or creating a label to avoid unexpected charges.
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DHL Express from ShipWorks will not be approved if your existing Stamps.com is on the NSA rate plan.
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
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