Splitting orders with Shopify

Brad Martin

December 16, 2022 18:54

If I split an order into multiple shipments within shipworks, it only shows the first shipment and closes out the order in shopify (marks it as fulfilled 100%) when the other items have not shipped yet..

The customer is only notified by 1 tracking number for their entire order. They get no notification on the additional orders shipped and it never reflects in their shopify account.

Can we make splitting orders update shopify correctly? Shopify now allows you to enter multiple tracking numbers per order.

Comments

2 comments

Jas Singh

January 09, 2023 19:41
To add to this, Shopify also allows to edit an order. So when deleting an item from an order and adding a different item within Shopify, Shipworks does not remove the old item and instead shows both items. Better communication with Shopify changes would be helpful
0

Comment actions Permalink
Brad Martin

January 09, 2023 19:46
Sadly, there is already a 3 year old feature request for this. When I contacted SW, they informed me that there was already a previous feature request for this....looks like its been in queue for over 3 years.....so dont hold your breath.

https://shipworks.tpondemand.com/helpdesk/request/36301-he-would-like-for-partial-shipments
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?