Amazon URL error?

Comments

21 comments

  • Official comment
    Ryen M.

    Good morning Philip!

    Thanks for bringing this to our attention. Our developers are currently aware of the change made and working diligently to get this corrected. I have created a new ticket in which we will be sure to contact you as soon as the issue is resolved! Thanks so much for your feedback, we truly appreciate it!

     

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  • Andrew L.

    Hi Ryen, this seems to still be an issue, is there an update to this?

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  • Ryen M.

    Hi Andrew, 

    Sorry for any delays! We are still working on this. I will create you a ticket as well and be sure to let you know as soon as we do have an update/fix. Thank you for your patience!

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  • Andrew L.

    Ok, thank you Ryen...not the end of the world, just an annoying problem.

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  • Ryen M.

    No problem Andrew! I can definitely see the inconveniences of this. Hope to have good news for you and all parties affected soon! :)  

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  • Philip Doolittle

    Ryen,

    Send the two lines below to your dev team.  Or send me the source code and I'll get it fixed before everyone is back from lunch. 


    :s/gp\/orders\/order-details.html\/\?orderID=XXX-XXXXXXX-XXXXXXX/orders-v3\/order\/XXX-XXXXXXX-XXXXXXX/
    :wq

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  • Jason Body

    Is there a fix for this yet?

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  • Adam MacLean

    Hi Philip and Jason - I've reached out to my development team for an update. I'm really sorry for the delay in a fix, but I hope to have some information for you early next week.

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  • Philip Doolittle

    @jason - It appears they work in two week sprints, with releases on the second Tuesday. Assuming the fix is in the current sprint, and they short cycle QA, it will be released on 5/7/19.  If not plan on 6/4/19...


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  • Adam MacLean

    Hi Philip,

    Appreciate the response but we don't have a release date scheduled for this. In some cases I am able to provide a build directly to customers prior to public release, depending on the defect and the fix. I'll have more information on this as soon as development can review and respond.

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  • Stephen Walker

    Good day all,

    I've been following this string from the beginning and I don't think the problem is getting the attention it deserves. This is a pain in the butt. It's not an enhancement. It's a bug that needs to be fixed. If I happen to be in a place where I can't do a tracking upload to amazon I can spend an hour inputting tracking. And as was suggested in at the onset of the string, it a bad URL. Send out a "how to" fix or a patch. I've been with you guys for many years and it's the first time you've let a problem slide.

    I'm just saying....................

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  • Adam MacLean

    Hi Stephen,

    I definitely understand where you're coming from. This defect is in the process of being fixed and we plan to have the release on Tuesday. I'm really sorry for the delay.

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  • Philip Doolittle

    Adam, would that be Tuesday 5/7?  Because I seem to remember someone mentioning that date earlier in the thread. :)

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  • Adam MacLean

    Philip - you've definitely got me there! Appreciate you keeping me on my toes :)

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  • Stephen Walker

    So Tuesday, the 7th, has come and gone. Should I infer from your reply to Philip that your Tuesday release reply was just a vague reference to a Tuesday in the future? Any chance of a firm date?

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  • Robert K

    Hello Stephen,

    The version you are looking for is 6.4.0 which was released yesterday. It can be found and downloaded at the following link: https://www.shipworks.com/download-customer/

    If you would like assistance upgrading I would be more than happy to open a support ticket on your behalf.

    Thank you,

    Robert K 

    ShipWorks | Technical Support Representative - Tier 2

    One Memorial Drive, 20th Floor, Saint Louis, MO  63102 

    ShipWorks.com | 800.952.7784

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  • Adam MacLean

    Hi Stephen - you can download ShipWorks 6.4 here: https://www.shipworks.com/download-customer/ with a fix for the Amazon URL issue.

    Quick note - we are investigating an issue with Walmart's new API that is causing customer's to not be able to download. Our article on the new connection is here: https://support.shipworks.com/hc/en-us/articles/360027464672

    Please use caution if you have a Walmart store until we are able to work with them to resolve.

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  • Philip Doolittle

    Stephen,

    Sorry if there was confusion. I'm just a customer. As Adam noted, the fix was released Tuesday 5/7.

    Adam,
    For some reason SW didn't prompt to upgrade. I had to go download manually. Once installed,  the fix works great.

    Thx for your help!
    Philip

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  • Stephen Walker

    Works fine now. Thanks,

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  • Adam MacLean

    @Philip - Customers will be upgraded in waves to accommodate for the selections you've made to schedule out your preferred day/time. You'll be given a notification in the software (and via email) when it's your time to upgrade. You can always manually upgrade ahead of time if you'd prefer. If you see any issues just ping me and I'll be happy to start a ticket for you and investigate.

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  • Philip Doolittle

    Thanks. the working good so far.

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