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  • Official comment
    Jacob Hutter

    Hello Missy!

    ShipWorks is always expanding features and growing in optimization. Feature Requests, like your post, are what help keep this process relevant and fresh.

    Allow me to send in a Feature Request for a branded Tracking Page, as well as for the ability of a live tracking status from within our Software.

    This would allow us a proper trigger, for our actions to initiate an automated 'Delivered' Email.

    A brief workaround..

    Although this is a somewhat manual process, we could:

    1. Add a local status of 'Shipped - Delivered'
    2. Create a 'Delivered' Email
    3. Set up an Action that Automatically sends the Delivered Email upon a local status that equals 'Shipped - Delivered'.

    In this case, you could:

    1. Engage in the track shipment function, via the Ship Orders window > Tracking tab, or by Right Clicking the order with shipment > 'Track Shipments' option.
    2. Verify the current status
    3. If status is delivered, set the local status to 'Shipped - Delivered'
    4. Through our Automated Action, the Delivered Email would be sent from setting the status, alone.

    Your post is the best route, but this is just one idea to work with in the meantime. We can continue to brainstorm ideas, as well.

    Thank you for reaching out to ShipWorks' Forum!

    -Let's Do This!


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