Search by tracking number?

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Kent Keltner

• May 15, 2020 18:31

Is there a way to search for an order via the tracking number? Maybe set the tracking number for a custom field so it is searchable? There are times where we will have a returned package or an e-mail from USPS or a customer where a tracking number is provided but nothing else comes up & we can't find the names on the package (if any to work with)... if there was a way to be able to find an order across all our stores (Miva, Amazon, eBay, Newegg, etc.) it would be really handy...

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  Nathan H.

  • May 15, 2020 20:59

  Do an advanced search like this:

  

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  Kent Keltner

  • May 15, 2020 21:11

  Thanks!

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  Philip Doolittle

  • May 28, 2020 16:34
  • Edited

  In a shipping management system, Trackling Number really should be a standard search field. It is the "GUID" of all shipments in motion.
  
  Especially considering stamps.com does not record any other reference number on billing.

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  AJ Meyer

  • May 28, 2020 16:52

  Hi, Philip - 

  Thanks for reaching out on our forums!

  The solution that Nathan mentioned above is currently the best option, however I'd be happy to submit a feature request. I'll be in touch with a support ticket shortly!

   

  For now, here's how you create a Saved Search for tracking numbers:

  Manage > Filters > New Filter > "Tracking Number Search" (or your preference of name) > create the filter same as the screenshot below and save. 

  

  Then in the Orders View Panel, right click on the Filter > Convert to Saved Search will allow you to keep the Tracking Number field dynamic for searching. 

  Thanks and happy shipping!

  AJ 

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