Search by tracking number?

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Kent Keltner

• May 15, 2020 18:31

Is there a way to search for an order via the tracking number? Maybe set the tracking number for a custom field so it is searchable? There are times where we will have a returned package or an e-mail from USPS or a customer where a tracking number is provided but nothing else comes up & we can't find the names on the package (if any to work with)... if there was a way to be able to find an order across all our stores (Miva, Amazon, eBay, Newegg, etc.) it would be really handy...

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  Nathan H.

  • May 15, 2020 20:59

  Do an advanced search like this:

  

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  Kent Keltner

  • May 15, 2020 21:11

  Thanks!

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  Philip Doolittle

  • May 28, 2020 16:34
  • Edited

  In a shipping management system, Trackling Number really should be a standard search field. It is the "GUID" of all shipments in motion.
  
  Especially considering stamps.com does not record any other reference number on billing.

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  AJ Meyer

  • May 28, 2020 16:52

  Hi, Philip - 

  Thanks for reaching out on our forums!

  The solution that Nathan mentioned above is currently the best option, however I'd be happy to submit a feature request. I'll be in touch with a support ticket shortly!

   

  For now, here's how you create a Saved Search for tracking numbers:

  Manage > Filters > New Filter > "Tracking Number Search" (or your preference of name) > create the filter same as the screenshot below and save. 

  

  Then in the Orders View Panel, right click on the Filter > Convert to Saved Search will allow you to keep the Tracking Number field dynamic for searching. 

  Thanks and happy shipping!

  AJ 

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  Bryon Macrides

  • November 18, 2020 03:51

  This does not work for us.  There's got to be a way to search by tracking number?

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  Ryen M.

  • November 18, 2020 11:56
  • Edited

  Good morning @Bryon,

  AJ previously mentioned that she would submit a feature request for the functionality and I can confirm that was entered. Unfortunately, right now the only way to search for a tracking number is those listed above.

  I definitely see the need for an easier way to search tracking numbers, so if you have any other ideas than being able to enter into the search bar and search please send them our way and we can get those entered as a feature request to our development team!

  Thanks!

  Team Lead
  support@ShipWorks.com | 314.455.6370

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