Is anybody using ShipWorks with Magento 2.3? We have been suffered from a serious ShipWorks bug, ShipWorks fails to send a proper quantity value to Magento, and even though shipping label is created and printed successfully, Magento fails to create Shipment record.
As a result, we always have to check the order status after printing the shipping label to see if it is 'Complete' (then okay to ship), or something else (cannot ship). This is just the unnecessary extra step which nobody wants to take.
I reported this issue to ShipWorks support on November 21st, 2019, and waited for 7 months but their support keep saying 'it's on the developers' road map but have no definitive date of fix'. Sounds like I'm in an edge case, wondering not so many people uses ShipWorks with Magento 2.3.
Is there anybody else having the same issue? If so, what is your workaround?
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