Comments

6 comments

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    Nathan H.

    Yep. Looks to be the same issue as Monday.

    All we can do is wait until ShipWorks fixes it.

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    Michael Poe

    Shipworks needs to stop making excuses and start making some personnel changes.  This is getting ridiculous.

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    Nathan H.

    Looks like it's back up for us.

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    Gerald

    Hello,

    Thank you for bringing this to our attention. It appears there were server issues impacting usage of the software. We had our Server teams on it first thing in the morning working diligently to investigate what was triggering the error. We believe the issue has since been resolved. 

    I apologize sincerely for the impact that this caused to you and your business. 

    Thank you for being patient with us while we investigated the root cause of the error. 

     

    Thank you,

     

    Gerald C

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    Philip Doolittle

    Gerald said, "We had our Server teams on it first thing in the morning... "

    Translation:  Shipworks is an 8x5 business. If you expect more, you have selected the wrong software provider.


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    Adam MacLean

    Hi Philip,

    We're open 7am to 7pm CST. I totally understand how frustrating outages can be. With that being said, we work hard to ensure any issues are addressed as soon as possible. Our support is happy to assist every day and we appreciate your business. Please keep the forums clear of toxicity. As a consumer you have choices and we respect that. Please feel free to follow up with me privately if you feel like this isn't the software for you and I can help you further.

    Thanks,
    Adam

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