Search by tracking number?

Follow

Kent Keltner

• May 15, 2020 18:31

Is there a way to search for an order via the tracking number? Maybe set the tracking number for a custom field so it is searchable? There are times where we will have a returned package or an e-mail from USPS or a customer where a tracking number is provided but nothing else comes up & we can't find the names on the package (if any to work with)... if there was a way to be able to find an order across all our stores (Miva, Amazon, eBay, Newegg, etc.) it would be really handy...

0

• 

  Nathan H.

  • May 15, 2020 20:59

  Do an advanced search like this:

  0

  Comment actions Permalink
• 

  Kent Keltner

  • May 15, 2020 21:11

  Thanks!

  0

  Comment actions Permalink
• 

  Philip Doolittle

  • May 28, 2020 16:26

  In a shipping management system, Trackling Number really should be a standard search field. It is the "GUID" of all shipments in motion.
  
  Especially considering stamps.com does not record any other reference number on billing.

  0

  Comment actions Permalink
• 

  AJ Meyer

  • May 28, 2020 16:52

  Hi, Philip - 

  Thanks for reaching out on our forums!

  The solution that Nathan mentioned above is currently the best option, however I'd be happy to submit a feature request. I'll be in touch with a support ticket shortly!

   

  For now, here's how you create a Saved Search for tracking numbers:

  Manage > Filters > New Filter > "Tracking Number Search" (or your preference of name) > create the filter same as the screenshot below and save. 

  Then in the Orders View Panel, right click on the Filter > Convert to Saved Search will allow you to keep the Tracking Number field dynamic for searching. 

  Thanks and happy shipping!

  AJ 

  0

  Comment actions Permalink
• 

  Bryon Macrides

  • November 18, 2020 03:51

  This does not work for us.  There's got to be a way to search by tracking number?

  0

  Comment actions Permalink
• 

  Ryen M.

  • November 18, 2020 11:55

  Good morning @Bryon,

  AJ previously mentioned that she would submit a feature request for the functionality and I can confirm that was entered. Unfortunately, right now the only way to search for a tracking number is those listed above.

  I definitely see the need for an easier way to search tracking numbers, so if you have any other ideas than being able to enter into the search bar and search please send them our way and we can get those entered as a feature request to our development team!

  Thanks!

  Team Lead
  support@ShipWorks.com | 314.455.6370

  0

  Comment actions Permalink
• 

  apauto

  • February 04, 2022 17:22

  For those not seeing the screenshot that Nathan posted, the advanced search was the clue I needed to create a Search by Tracking number filter as follows.

  1. When viewing all orders, click the double down arrow to the right of the "Search All Orders" box to open the Advanced Search
  2. Click Add condition. Click on "Order Total" to change it and select: For any > Shipment... which returns the condition "For any shipment in the order..."
  3. Click Add condition on the indented row below. Click Provider to change it and select Tracking Number
  4. Go ahead and save this blank search with the save icon to the left of the "Search these results"
  5. Enter your tracking number in the box to the right of Tracking Number Equals.
  *Note: The search doesn't work if you enter the tracking number in the "Search these results" box at the top where you would normally search.

  To search by tracking number again, just find the saved search filter and click on it.

  Richard

  0

  Comment actions Permalink

Please sign in to leave a comment.