Shipworks Unable to Update, now crashing

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gocommandogear

• July 18, 2019 12:09

Shipworks tried to update, says it can't and is rescheduled for today 11PM.  In the meantime it crashes when i try to for example track a package. 

How do I turn off automatic updates I don't have time to test new features before they are stable?

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  Gerald C.

  • July 18, 2019 15:17

  Jason,

  I'm sorry to hear that your are having problems with your ShipWorks database. I understand that stability is key, so we would like to take a deeper look at your database to prevent future crashing.

  I have created a support ticket using this account and we are going to give you a call shortly to further investigate.

   

  Thank you,

   

  Gerald C

   

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  gocommandogear

  • July 18, 2019 18:08

  Are there instructions to disable automatic updates?   I can only find a time to run them.   Seems to crash after failed update.

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  Adam M.

  • July 18, 2019 18:24

  Hi Jason,

  As Gerald mentioned, we'll get this squared away for you. I've asked my technician Ryen to reach out and ensure you are taken care of. You can email me directly at a.maclean@shipworks.com if you continue to have issues with the auto-update process. I'll make it a priority to escalate to our development team. I really apologize for the issues you're experiencing!

  Thanks,
  Adam

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