Shipping label to PDF

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Michael Harris

• August 27, 2020 19:15

When I look at the preview for a shipping label, it just shows two blank sheets. We would like to be able to generate return labels for PDF to send to customers. Would I be able to get some help with this, please?

Thanks,

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  Adam M.

  • August 27, 2020 20:28

  Hi Michael - thanks for reaching out! When wanting to preview a shipping label you're going to want to make sure it was processed using a standard label format. Thermal labels aren't able to be previewed. Please let me know if this doesn't help and one of my team can reach out to assist!

  https://support.shipworks.com/hc/en-us/articles/360022469272-Saving-and-Printing-Labels-to-PDF -- this guide has an attachment with full instructions on printing to PDF.

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  Michael Harris

  • August 28, 2020 13:12

  Right. We are viewing the standard label preview, not the thermal.

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  Nathan H.

  • August 28, 2020 13:48

  Michael,

  When you guys process the labels, are they processed using the standard label format or thermal?

  If they are processed using the Thermal Label format, you will not be able to use the preview feature because they are not stored as images.

  Thanks,

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  Michael Harris

  • August 28, 2020 13:55

  Right. We normally process them as thermal, but this is when I try to view them using the 'standard PDF' template, which I now have set up to run through PrimoPDF. I set up the template as prescribed in the help document.

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  Michael Harris

  • September 22, 2020 21:02

  Would I be able to get a ticket made for this? I think I've done the things in the help article with no success.

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  Gerald C.

  • September 23, 2020 13:40

  Michael, 

  We can definitely create a support ticket and reach out to you. I will create a ticket (using this account) and we will reach out right away to see if we can overcome the roadblocks that you are running into. 

  We'll talk to you shortly. 

  Thanks,

  Gerald 

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