Address Validation Stopped Working
On Sunday March 24 around 12 noon, any order I download shows a RED X for the address validation. Am I the only one or is this a site wide issue.
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I've had the problem since Friday afternoon. I had to manually fix it by opening each order, deleted one character and then adding it back, and then validating the address again. This validated the address for the order. I had to do this for about 20 orders Friday afternoon, but it is going to be a very tedious process if I have to do this for every order that came in over the weekend for Monday's orders. Hopefully they fix it by Monday morning.
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We apologize for the inconvenience. The Address Validation issue has been resolved. All new orders should validate as expected. For any weekend orders that were affected, we have created a work around that requires a slight modification to the address, allowing ShipWorks to revalidate. We recommend simply adding a comma at the end of the address.
If you have any issues with the revalidation process, contact us at support@shipworks.com or call us at 800-952-7784. We can remote in and assist you.
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Hello Michael.
We apologize for the inconvenience. The Address Validation issue has been resolved. All new orders should validate as expected moving forward, if your orders are still downloading with an "invalid address" message that might be caused to a background process that needs to be ended from your computer. I have created a ticket on your behalf and one of our representatives will contact you ASAP to take a look at the error message you are experiencing.
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