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Rithum: Add a Store in ShipWorks

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ShipWorks Content Team

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Background

ShipWorks connects directly to your Rithum (formerly ChannelAdvisor) account. With one click, or on an automated schedule, your orders are downloaded from Rithum. As soon as you process a shipment, ShipWorks communicates the updated order status, shipping method, and tracking information back to Rithum.

First Things First

Before you can connect your Rithum account to ShipWorks, be sure that you have:

  • Your Rithum login username and password

  • ShipWorks is installed and you are logged into ShipWorks as an administrator.

  • We recommend that you run the latest version of the ShipWorks software. This allows you to access the latest tools and features and ensures the steps in this article will work for you. For assistance with checking your version of ShipWorks or with upgrading to the latest version, please see the How Do I Upgrade ShipWorks help article.

The Process

Getting Your Rithum APID

1. Log into your Rithum account and then open the Accounts dropdown menu at the top right of your screen. Then, select the account you want to add to ShipWorks.

ChannelAdvisor_SelectAccount

2. In the URL of your browser window, copy the numbers after "?apid=" to your clipboard. (Highlight the numbers and then right-click your mouse and select Copy or just highlight the numbers, and then press Ctrl V on your keyboard). These numbers are a unique numerical identifier for your Rithum store.

ChannelAdvisor_LocateAPID

Connecting Your Rithum Account to ShipWorks

1. Click on the Manage tab, then on the Stores button. Then, click Add Store.

Click the Manage tab then the Stores button. Then click Add Store.

2. Select the platform you are adding to ShipWorks from the What platform do you sell on? drop-down menu. Then, click Next.

Select the store type from the dropdown menu.
Box highlights the Next button.

3. In the Profile ID field, enter the APID that you copied in step 2 above. Then, click the Request Access button.

WIZ_AddStore_CA_APIDRequestAccess_MRK

The Rithum login page will open.

4. Log in to your Rithum account and enable the pending authorization request that you will now find there. If you have any trouble authorizing this request, please contact your Rithum support rep.

5. After you've authorized the request, you'll see a happy Access Granted message in ShipWorks. When you see this, click Next.

WIZ_AddStore_CA_ProfileIDStatus_MRK

6. Enter your store information, then click Next.

Generic store information screen in Add store wizard

7. Enter your contact information and then click Next.

generic contact info screen in add store wizard

8. Set the number of days ago to update online orders.

We recommend that you leave the default options to download orders from up to 30 days ago and to update online orders with shipment details when you process orders. However, if you like, you can use the Edit link to change the number of days specified for orders to download. When you're happy with the settings here, click Next.

add store wizard download history and upload shipment tracking number

9. Click Finish.

Voila. You're done!

Finish screen add store wizard

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis.  We are happy to help.

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