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QUICK START: New to ShipWorks? Start here.
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THE HUB: Help Guide
The Hub: Overview
Add Carrier Accounts
- Add an Existing USPS (Stamps.com) Account
- Create a New USPS (Stamps.com) Account
- Add UPS
- Add FedEx
- Add OnTrac
- Add DHL Express
One Balance in The Hub
Warehouses and Order Routing Management
- Configuring Warehouses and Order Routing
- Managing Warehouses
- Understanding Order Routing
- Marketplace Specific Warehouse Settings
- Linking a ShipWorks Warehouse
- Product Level Routing
Product and Inventory Management
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SHIPWORKS SOFTWARE: Help Guide
Add ShipWorks Workstations
Address Validation
Best Rate
Customize ShipWorks
- Launch ShipWorks on PC Startup
- Viewing Account Information Associated to Shipments
- Resetting Panels in ShipWorks
- Display: Display the Ship by Date and Deliver by Date Columns
- Moving Panels in ShipWorks
- Display: Displaying Shopping Cart Icons
Database Management
ShipWorks Insurance
- Submit a Lost/Damaged UPS from ShipWorks Shipment Claim
- ShipWorks Insurance Cheat Sheet
- ShipWorks Insurance Quick Guide
- ShipWorks Insurance
- Automatically Applying ShipWorks Insurance
- Making a Claim with ShipWorks Insurance in ShipWorks
Invoices, Packing Slips, and Scan Forms
- How to Print an Invoice (Manual)
- Printing an Invoice or Packing Slip (Manual)
- Enabling Thumbnail Images on Packing Slips and Invoices
- Creating Notes that Appear on Packing Slips
- Printing Invoices, Packing Slips, and Scan Forms
- Automatically Print a Packing Slip or Invoice for Combined Orders
Manage Actions
- Introduction to Actions
- Automating Emails - Auto Send Email to Customers who Spent $x.xx or More
- Automating Emails - Auto Send a Discount to Reward Repeat Customers
- Automatically Processing Shipping Labels
- Actions: Configure an Action to Print Return Labels
- Automatically Email Reports Using Actions
Manage Email Accounts
Manage Filters
- Introduction to Filters
- Filters: Filter Orders by the Requested Shipping Service
- Filters: Filter on a List - (Is In List)
- Filters: Saved Searches Guide
- Filters: Filter Orders by Ship by Date or Deliver by Date
- Configuring the Thermal Quick Filter
Manage Orders
- Using the Order Editor
- Locate Orders in ShipWorks
- Entering a Manual Order
- Splitting Orders in ShipWorks
- Searching for Orders by Address Validation
- Deleting an Order
Manage Returns
- Automatically Include a Return Label
- Automatically Emailing USPS Return Labels
- Creating a USPS Return Label
- Creating a FedEx Return Label
- Creating a Return Label with OnTrac
- Creating a UPS Return Label
Manage Shipping Profiles
Manage Shipments and Labels
Manage Shipping Rules
Manage Templates
- Introduction to Templates
- Templates: Add a Logo
- Templates: Add a Custom Message
- Add the Ship by Date and/or Deliver by Date Field to a Template
- Adding an Email Template - Reward Customers who Spent $x.xx or More with You
- Adding an Email Template - Reward Repeat Customers
Manage ShipWorks Users
Manage Products and Inventory
- Adding Alias SKUs to a Product
- Adding Attributes and Creating Variants
- Adding Products Manually
- Creating Bundled Products
- Editing a Product
- Exporting the Product Catalog
Configure Scan-to-Ship
- Require Orders to be Verified Prior to Shipping
- Adding the Verified Column to the Orders Grid
- Enable Automatic Weighing of Packages
- Registering Your Barcode Scanner with Scan-to-Ship
- Enabling Automatic Printing of Labels using Scan-to-Ship
- Automatically Advance to Ship Screen after Order is Verified
Use Scan-to-Ship
- Automate ShipWorks in Scan-to-Ship View
- Customizing Panels on the Ship Tab
- Getting to Know Scan-to-Ship
- Loading and Clearing an Order
- Printing Labels Using Scan-to-Ship
- Reprinting a Label with a Barcode Scan
Manage Printing
- Configuring a Default Standard Printer
- Configuring Printers: Use Cases
- Introduction to Printing in ShipWorks
- Optional Setup: Configuring a Rollo Printer with ShipWorks
- Optional Setup: Create a Branded Thermal Label Using the UPS and/or FedEx API
- Optional Setup: Printing Standard Labels to a Thermal Printer - Legacy
Reporting in ShipWorks
- Copying Information Into Excel
- Setting the Default File Name of a Saved Report
- Formatting Your Tracking Numbers in Excel
- Using the Shipper Productivity Report
- Exporting a Report to Microsoft Excel
- Emailing a Report (Manual Method)
Ship Domestic Orders
- Print Shipping Labels - Which Way is Best for Me?
- Ship an Order Using the Shipping Panel
- Using a Shipping Cutoff Time in ShipWorks
- Using Label Options for a Single Shipment
- Shipping an Order With the Ship Orders Screen
- Tips & Tricks: Void Shipments
Ship International Orders
- Ship an International Order: Ship Orders Screen
- Ship an International Order: Shipping Panel
- USPS International: What customs forms do I need?
- UPS International: Printing UPS Customs Forms (Commercial Invoices)
- FedEx International: Printing FedEx International Customs Forms (Commercial Invoices)
- Global Advantage Program
ShipSense
ShipWorks AutoUpdate
General FAQs
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INTEGRATIONS: Help Guide
Carriers: Add to ShipWorks
- Amazon: Adding Seller-Fulfilled Prime Shipping to ShipWorks
- Asendia: Add to ShipWorks
- DHL Express: Add An Existing Account to ShipWorks
- Express1: Register for an Account
- Express1: Use Your Existing Account in ShipWorks
- FedEx: Add to ShipWorks
One Balance in ShipWorks
Carrier Rates and Announcements
- COVID-19 USPS, FedEx, UPS, DHL Express Service Updates and Outages
- DHL Rate Changes - Jan 1, 2021 | Overview
- FedEx Rate, Surcharge, Fee Changes - Jan 2021 | Overview
- UPS Rate Changes - Dec 27, 2020 | Overview
- USPS Rate Tables: Domestic
- Priority Mail - USPS Commercial Rate Table
Carriers: General Information & FAQs
- Asendia: End of Day Manifest (Asendia Close)
- FAQs: Shipping Consolidators
- FedEx and UPS: Processing a Multi-Package Shipment
- FedEx: Adding Commercial Invoice Images
- FedEx: Adding Postage to Your Account
- FedEx: Carriage Value vs Customs Value
Stores A-C
- Amazon: Add a Store (US or Canada) in ShipWorks
- Amazon: Automate Tracking Updates
- Amazon: Enable VAT Tax for Amazon UK Stores
- Amazon: Locate Prime Orders in ShipWorks
- Amazon: Output the PO Number on a Shipping Label
- Amazon: Self Fulfilled Prime - Printing Thermal Labels
Stores D-I
- eBay: Add a Custom Label (SKU) to an Order
- eBay: Add a Store to ShipWorks
- eBay: Enable Product Images
- eBay: Locate Global Shipping Program (GSP) Orders
- eBay: Process Global Shipping Program (GSP) Orders
- eBay: Update Your Login Token
Stores J-R
- Jet.com: Add to ShipWorks
- Jigoshop: Add a Store in ShipWorks
- LemonStand: Add a Store in ShipWorks
- Lime Light CRM: Add a Store in ShipWorks
- liveSite: Add a Store in ShipWorks
- LoadedCommerce: Add a Store in ShipWorks
Stores S
- SearchFit: Add a Store in ShipWorks
- Sears Marketplace: Add a Store (with ShipWorks version 5.0 or greater)
- SellerActive: Add a Store in ShipWorks
- SellerCloud: Add a Store in ShipWorks
- SellerExpress: Add a Store in ShipWorks
- SellerVantage: Add a Store in ShipWorks
Stores T-Z
- 3dcart: Add a Store (ShipWorks version 5.2 or newer)
- 3dcart: Add a Store (version 4.7 or earlier)
- VirtueMart: Add a Store in ShipWorks
- Volusion: Add a Store in ShipWorks
- Volusion: Importing Shipping Methods and Payment Methods
- Volusion: Update Which Orders to Download
ShipWorks API
Hardware Integrations
Advanced Integration Methods
- Generic File or ODBC for Order Import? How to Choose
- Generic File: Add a Store - Importing From a Local or Network Folder
- Generic File: Add a Store Using Email
- Generic File: Add a Store Using FTP
- Module Development: ShipWorks Reference Guide
- Module Integration: ShipWorks .XSD File
General Integration Information
- Bypass the Store Setup
- Configuring Store Addresses in ShipWorks
- Deleting a Store in ShipWorks
- Disabling a Store
- Does ShipWorks integrate with this third-party platform?
- Using FileZilla to Upload Files (via FTP)
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TROUBLESHOOTING: Help Guide
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YOUR SHIPWORKS ACCOUNTS: Help Guide
Your ShipWorks Account
- How do I log into my ShipWorks account?
- How do I reset my forgotten ShipWorks customer account password?
- How do I update the credit card used to pay for my ShipWorks account subscription?
- How do I check my account subscription billing history and view invoices?
- Changing Plans
- I can't remember my username and password to log in to the ShipWorks application. What now?
Your Support Portal Account
