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  •    QUICK START: New to ShipWorks? Start here.

    Quickstart: New to ShipWorks? Start here.

    • Quick Start Welcome
    • Sign Up for Your ShipWorks Trial
    • The Hub: Set Up Your Warehouse(s)
    • The Hub: Add Shipping Carriers
    • Install the ShipWorks Software
    • Connect Your Store(s)
    See all 10 articles

    Your ShipWorks Account

    • How do I log into my ShipWorks account?
    • How do I reset my forgotten ShipWorks customer account password?
    • How do I update the credit card used to pay for my ShipWorks account subscription?
    • How do I check my account subscription billing history and view invoices?
    • Changing Plans
    • I can't remember my username and password to log in to the ShipWorks application. What now?
    See all 7 articles
  •    THE HUB: Help Guide

    The Hub: Overview

    • Introduction to The Hub

    Add Carrier Accounts

    • Add an Existing USPS (Stamps.com) Account
    • Create a New USPS (Stamps.com) Account
    • Add UPS
    • Add FedEx
    • Add OnTrac
    • Add DHL Express
    See all 9 articles

    One Balance in The Hub

    • Introduction to One Balance
    • Add One Balance in The Hub
    • Add One Balance: UPS and/or DHL Express
    • One Balance Accounts in the ShipWorks Software

    Warehouses and Order Routing Management

    • Configuring Warehouses and Order Routing
    • Managing Warehouses
    • Understanding Order Routing
    • Marketplace Specific Warehouse Settings
    • Linking a ShipWorks Warehouse
    • Product Level Routing
    See all 7 articles

    Product and Inventory Management

    • Get to Know Products and Inventory
    • Products and Inventory in The ShipWorks Hub
    • Set Up ShipWorks Product and Inventory Management
    • Importing Products and Inventory to The ShipWorks Hub
    • Manage Products and Inventory Levels
  •    SHIPWORKS SOFTWARE: Help Guide

    Add ShipWorks Workstations

    • Add Multiple ShipWorks Workstations
    • Add Multiple ShipWorks Computers - (v8.1 and earlier)
    • Enable Remote Connections
    • Networking Guide

    Address Validation

    • Address Validation - Domestic
    • Does ShipWorks Have Address Validation?
    • International Address Validation

    Best Rate

    • Comparing Rates Using Best Rate

    Customize ShipWorks

    • Launch ShipWorks on PC Startup
    • Viewing Account Information Associated to Shipments
    • Resetting Panels in ShipWorks
    • Display: Display the Ship by Date and Deliver by Date Columns
    • Moving Panels in ShipWorks
    • Display: Displaying Shopping Cart Icons
    See all 12 articles

    Database Management

    • Backing up a ShipWorks Database
    • Restoring a ShipWorks Database (ShipWorks 3.5 or higher)
    • Automating Backups of ShipWorks
    • Creating an Action to Backup and then Purge the Database
    • Connect ShipWorks to a Backup Database File
    • Moving ShipWorks to a New Computer

    ShipWorks Insurance

    • Submit a Lost/Damaged UPS from ShipWorks Shipment Claim
    • ShipWorks Insurance Cheat Sheet
    • ShipWorks Insurance Quick Guide
    • ShipWorks Insurance
    • Automatically Applying ShipWorks Insurance
    • Making a Claim with ShipWorks Insurance in ShipWorks
    See all 10 articles

    Invoices, Packing Slips, and Scan Forms

    • How to Print an Invoice (Manual)
    • Printing an Invoice or Packing Slip (Manual)
    • Enabling Thumbnail Images on Packing Slips and Invoices
    • Creating Notes that Appear on Packing Slips
    • Printing Invoices, Packing Slips, and Scan Forms
    • Automatically Print a Packing Slip or Invoice for Combined Orders
    See all 9 articles

    Manage Actions

    • Automating Emails - Auto Send Email to Customers who Spent $x.xx or More
    • Automating Emails - Auto Send a Discount to Reward Repeat Customers
    • Automatically Processing Shipping Labels
    • Actions: Configure an Action to Print Return Labels
    • Automatically Email Reports Using Actions
    • Automate Invoice Printing as Orders Enter a Filter
    See all 10 articles

    Manage Email Accounts

    • Send Automatic Shipping Notifications
    • Add Your E-mail Address(es) to ShipWorks

    Manage Filters

    • Introduction to Filters
    • Filters: Filter Orders by the Requested Shipping Service
    • Filters: Filter on a List - (Is In List)
    • Filters: Saved Searches Guide
    • Filters: Filter Orders by Ship by Date or Deliver by Date
    • Configuring the Thermal Quick Filter
    See all 16 articles

    Manage Orders

    • Using the Order Editor
    • Locate Orders in ShipWorks
    • Entering a Manual Order
    • Splitting Orders in ShipWorks
    • Searching for Orders by Address Validation
    • Deleting an Order
    See all 11 articles

    Manage Returns

    • Automatically Include a Return Label
    • Automatically Emailing USPS Return Labels
    • Creating a USPS Return Label
    • Creating a FedEx Return Label
    • Creating a Return Label with OnTrac
    • Creating a UPS Return Label
    See all 8 articles

    Manage Shipping Profiles

    • Getting to Know Shipping Profiles
    • Managing Shipping Profiles in ShipWorks (v5.24 or later)
    • Adding Profiles in ShipWorks (v5.24 or later)
    • Editing Profiles in ShipWorks
    • Applying Profiles to Shipments
    • Shipping Profiles

    Manage Shipments and Labels

    • Tracking a Shipment in ShipWorks
    • Emailing a Standard Label
    • Saving and Printing Labels to PDF

    Manage Shipping Rules

    • Introduction to Shipping Rules
    • Shipping Rule: Automatically Apply the Requested Shipping Service
    • ShipWorks User Guide - Shipping Rules
    • Signature Required for Items over a Certain Amount
    • Verifying the Default Printing Rules

    Manage Templates

    • Introduction to Templates
    • Templates: Add a Logo
    • Templates: Add a Custom Message
    • Add the Ship by Date and/or Deliver by Date Field to a Template
    • Adding an Email Template - Reward Customers who Spent $x.xx or More with You
    • Adding an Email Template - Reward Repeat Customers
    See all 21 articles

    Manage ShipWorks Users

    • Add ShipWorks Users
    • Audit Records in ShipWorks
    • Edit a User in ShipWorks
    • User Permissions

    Manage Products and Inventory

    • Adding Alias SKUs to a Product
    • Adding Attributes and Creating Variants
    • Adding Products Manually
    • Creating Bundled Products
    • Editing a Product
    • Exporting the Product Catalog
    See all 12 articles

    Configure Scan-to-Ship

    • Require Orders to be Verified Prior to Shipping
    • Adding the Verified Column to the Orders Grid
    • Registering Your Barcode Scanner with Scan-to-Ship
    • Enabling Automatic Weighing of Packages
    • Enabling Automatic Printing of Labels using Scan-to-Ship
    • Automatically Advance to Ship Screen after Order is Verified
    See all 7 articles

    Use Scan-to-Ship

    • Automating ShipWorks in Scan-to-Ship View
    • Customizing Panels on the Ship Tab
    • Getting to Know Scan-to-Ship
    • Loading and Clearing an Order
    • Printing Labels Using Scan-to-Ship
    • Reprinting a Label with a Barcode Scan
    See all 14 articles

    Manage Printing

    • Configuring a Default Standard Printer
    • Configuring Printers: Use Cases
    • Introduction to Printing in ShipWorks
    • Optional Setup: Configuring a Rollo Printer with ShipWorks
    • Optional Setup: Create a Branded Thermal Label Using the UPS and/or FedEx API
    • Optional Setup: Printing Standard Labels to a Thermal Printer - Legacy
    See all 13 articles

    Reporting in ShipWorks

    • Copying Information Into Excel
    • Setting the Default File Name of a Saved Report
    • Formatting Your Tracking Numbers in Excel
    • Using the Shipper Productivity Report
    • Exporting a Report to Microsoft Excel
    • Emailing a Report (Manual Method)
    See all 10 articles

    Ship Domestic Orders

    • Print Shipping Labels - Which Way is Best for Me?
    • Ship an Order Using the Shipping Panel
    • Using a Shipping Cutoff Time in ShipWorks
    • Using Label Options for a Single Shipment
    • Shipping an Order With the Ship Orders Screen
    • Tips & Tricks: Void Shipments
    See all 10 articles

    Ship International Orders

    • Ship an International Order: Shipping Panel
    • Ship an International Order: Ship Orders Screen
    • USPS International: What customs forms do I need?
    • UPS International: Printing UPS Customs Forms (Commercial Invoices)
    • FedEx International: Printing FedEx International Customs Forms (Commercial Invoices)
    • Global Advantage Program
    See all 10 articles

    ShipSense

    • ShipSense Overview
    • Enabling or Disabling ShipSense
    • Editing ShipSense Settings
    • Resetting ShipSense

    ShipWorks AutoUpdate

    • All About ShipWorks AutoUpdate
    • FAQs - ShipWorks AutoUpdate
    • What Version of ShipWorks Am I On?
    • How Do I Upgrade ShipWorks?

    General FAQs

    • What are the system requirements for running ShipWorks?
    • Can I configure ShipWorks "in the cloud"?
    • Does ShipWorks Support Serial Scales?
  •    INTEGRATIONS: Help Guide

    Carriers: Add to ShipWorks

    • Amazon: Adding Seller-Fulfilled Prime Shipping to ShipWorks
    • Asendia: Add to ShipWorks
    • DHL Express: Add An Existing Account to ShipWorks
    • Express1: Register for an Account
    • Express1: Use Your Existing Account in ShipWorks
    • FedEx: Add to ShipWorks
    See all 12 articles

    One Balance in ShipWorks

    • One Balance
    • One Balance: USPS
    • One Balance: UPS from ShipWorks
    • Setting UPS from ShipWorks as Your Default Account
    • One Balance: DHL Express from ShipWorks
    • Add Funds to One Balance

    Carrier Rates and Announcements

    • COVID-19 USPS, FedEx, UPS, DHL Express Service Updates and Outages
    • DHL Rate Changes - Jan 1, 2021 | Overview
    • FedEx Rate, Surcharge, Fee Changes - Jan 2021 | Overview
    • UPS Rate Changes - Dec 27, 2020 | Overview
    • USPS Rate Tables: Domestic
    • Priority Mail - USPS Commercial Rate Table
    See all 12 articles

    Carriers: General Information & FAQs

    • Asendia: End of Day Manifest (Asendia Close)
    • FAQs: Shipping Consolidators
    • FedEx and UPS: Processing a Multi-Package Shipment
    • FedEx: Adding Commercial Invoice Images
    • FedEx: Adding Postage to Your Account
    • FedEx: Carriage Value vs Customs Value
    See all 49 articles

    Stores A-C

    • Amazon: Add a Store (US or Canada) in ShipWorks
    • Amazon: Automate Tracking Updates
    • Amazon: Enable VAT Tax for Amazon UK Stores
    • Amazon: Locate Prime Orders in ShipWorks
    • Amazon: Output the PO Number on a Shipping Label
    • Amazon: Self Fulfilled Prime - Printing Thermal Labels
    See all 33 articles

    Stores D-I

    • eBay: Add a Custom Label (SKU) to an Order
    • eBay: Add a Store to ShipWorks
    • eBay: Enable Product Images
    • eBay: Locate Global Shipping Program (GSP) Orders
    • eBay: Process Global Shipping Program (GSP) Orders
    • eBay: Update Your Login Token
    See all 17 articles

    Stores J-R

    • Jet.com: Add to ShipWorks
    • Jigoshop: Add a Store in ShipWorks
    • LemonStand: Add a Store in ShipWorks
    • Lime Light CRM: Add a Store in ShipWorks
    • liveSite: Add a Store in ShipWorks
    • LoadedCommerce: Add a Store in ShipWorks
    See all 40 articles

    Stores S

    • SearchFit: Add a Store in ShipWorks
    • Sears Marketplace: Add a Store (with ShipWorks version 5.0 or greater)
    • SellerActive: Add a Store in ShipWorks
    • SellerCloud: Add a Store in ShipWorks
    • SellerExpress: Add a Store in ShipWorks
    • SellerVantage: Add a Store in ShipWorks
    See all 19 articles

    Stores T-Z

    • 3dcart: Add a Store (ShipWorks version 5.2 or newer)
    • 3dcart: Add a Store (version 4.7 or earlier)
    • VirtueMart: Add a Store in ShipWorks
    • Volusion: Add a Store in ShipWorks
    • Volusion: Importing Shipping Methods and Payment Methods
    • Volusion: Update Which Orders to Download
    See all 22 articles

    Advanced Integration Methods

    • Create Orders via the ShipWorks API
    • Generic File or ODBC for Order Import? How to Choose
    • Generic File: Add a Store - Importing From a Local or Network Folder
    • Generic File: Add a Store Using Email
    • Generic File: Add a Store Using FTP
    • Module Development: ShipWorks Reference Guide
    See all 13 articles

    ShipWorks REST API

    • Accessing the ShipWorks REST API

    General Integration Information

    • Bypass the Store Setup
    • Configuring Store Addresses in ShipWorks
    • Deleting a Store in ShipWorks
    • Disabling a Store
    • Does ShipWorks integrate with this third-party platform?
    • Using FileZilla to Upload Files (via FTP)
    See all 8 articles
  •    TROUBLESHOOTING: Help Guide

    Database Management

    • My Database is Almost at the 10GB Limit. What do I do?
    • Reconnecting ShipWorks to a ShipWorks Database

    Install on a Mac

    • Running ShipWorks on a Mac
    • Setting Up ShipWorks on a Mac Using VMware Fusion
    • Setting Up ShipWorks on a Mac with Parallels
    • Setting Up ShipWorks on a Mac with Boot Camp

    Networking

    • Locating the IP Address of the ShipWorks Server

    Performance

    • Optimizing ShipWorks Performance
    • ShipWorks System Status

    Troubleshoot Printing

    • How to Calibrate a Zebra Printer
    • My Labels are not Printing!
    • Standard (Inkjet/Laser) Printer is Only Printing Blank Pages
    • Printer Accidentally Prints 2 Labels
    • Give Priority to Default Printing Tasks
    • Creating a Thermal Quickfilter for Your Printing Rules

    Troubleshoot SQL

    • Information on Upgrading to Full Version of SQL
    • Manual Installation of SQL 2017 Express
    • Troubleshooting: Can't Connect to SQL Server
    • Setting up a ShipWorks Database on SQL Server
  •    YOUR SUPPORT PORTAL

    Your Support Account

    • Signing Up For a Support Portal Account
    • Signing In to your Support Portal Account
    • Get the Most from Your Support Portal Account
    • Requesting a Chat Session with a ShipWorks Agent
    • Submitting a Help Ticket to ShipWorks Support

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