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GETTING STARTED
1. Install ShipWorks
2. Adding Platforms and Channels
- Add a Web Shop Manager Store
- Adding 3dcart (with ShipWorks version 4.7 or earlier)
- Adding a 3dcart Store (ShipWorks version 5.2 or newer)
- Adding a BigCommerce Store (legacy API)
- Adding a BigCommerce Store (OAuth API)
- Adding a Bonanza Store to ShipWorks
3. Adding Carriers to ShipWorks
- Adding a Stamps.com Account in ShipWorks
- Adding FedEx to ShipWorks
- Adding UPS to ShipWorks - v5.9 or greater
- Creating a New UPS Account in ShipWorks
- Setting up UPS WorldShip
- How to Use Your Existing Express1 Account in ShipWorks
4. Setting Up Your Printers
- What Printer Should I Use?
- Selecting Your Thermal Printer
- Configuring a Default Standard Printer
- Setting a Default Printer in ShipWorks
- Testing Your Printing Setup
- Selecting a Printer for Packing Slips or Invoices
5. Processing Shipments
- Processing Labels - Which Way is Best for Me?
- Searching for Orders in ShipWorks
- Shipping Your First Order with the Shipping Panel
- Shipping an Order With the Ship Orders Screen
- How to Batch Process Orders
- Processing a Multi-Package Shipment (UPS, FedEx)
Shipping International Shipments
- Processing an International Order (Shipping Panel)
- Processing an International Order (Ship Orders Screen)
- USPS International: What customs forms do I need?
- UPS International: Printing UPS Customs Forms (Commercial Invoices)
- FedEx International: Printing FedEx International Customs Forms (Commercial Invoices)
- Filing FedEx International Documents Electronically
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ADVANCED SETUP
Configuring Warehouses and Order Routing
- Configuring Warehouses and Order Routing
- Understanding Order Routing
- Managing Warehouses
- Marketplace Specific Warehouse Settings
- Linking a ShipWorks Warehouse
- Product Level Routing
Adding Workstations
Adding ShipWorks Users
Adding Email Accounts
Your ShipWorks Account
- I can't remember my username and password to log in to the ShipWorks application. What now?
- How do I log into my ShipWorks account?
- How do I check my account subscription billing history and view invoices?
- How do I update the credit card used to pay for my ShipWorks account subscription?
- Install and set up ShipWorks account
- How do I reset my forgotten ShipWorks customer account password?
Installing on a Mac
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AUTOMATE SHIPWORKS
The Works
Best Rate
Configuring Scan-to-Ship
- Require Orders to be Verified Prior to Shipping
- Adding the Verified Column to the Orders Grid
- Registering Your Barcode Scanner with Scan-to-Ship
- Enabling Automatic Weighing of Packages
- Enabling Automatic Printing of Labels using Scan-to-Ship
- Automatically Advance to Ship Screen after Order is Verified
Using Scan-to-Ship
- Getting to Know Scan-to-Ship
- Switching to Scan-to-Ship
- Searching for Orders Using Scan-to-Ship
- Loading and Clearing an Order
- Scan-based Quality Control
- Shipping an Order with Scan-to-Ship
Products in ShipWorks
- Getting to Know the Product Catalog
- Switching to the Product Catalog
- Adding Products Manually
- Creating Bundled Products
- Editing a Product
- Adding Alias SKUs to a Product
Shipping Profiles
ShipSense
Shipping Rules
Actions
- Automating Emails - Auto Send Email to Customers who Spent $x.xx or More
- Automating Emails - Auto Send a Discount to Reward Repeat Customers
- Automatically Processing Shipping Labels
- Actions: Configure an Action to Print Return Labels
- Automatically Email Reports Using Actions
- Automate Invoice Printing as Orders Enter a Filter
Filters
- Saved Searches Guide
- What are Filters? - Filters User's Guide
- Creating a Custom Filter
- Filtering Split Orders
- Is In List - Filtering by a List
- Filtering Combined Orders
Address Validation
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CHANNELS & PLATFORMS
General Information
- ShipWorks .XSD File
- ShipWorks Reference Guide - Generic-Module Development
- Which Stores Download Dimensions into ShipWorks?
- Generic File or ODBC for Order Import? How to Choose
- Using FileZilla to Upload Files (via FTP)
- Configuring the Default Shipping Provider
Amazon
BigCommerce
ChannelAdvisor
- ChannelAdvisor - Filtering Amazon FBA Orders
- ChannelAdvisor - Downloading Amazon FBA Orders
- Converting ChannelAdvisor to the REST API
- Get Your Amazon Seller ID and Auth Token for Channel Advisor
- ChannelAdvisor Distribution Center ID
- ChannelAdvisor Buyer ID
CommerceV3
eBay
Etsy
Groupon
MailChimp
Magento
Miva
ODBC
PayPal
Pricefalls
SellerVantage
Shopify
ShopSite
Volusion
WalMart
Yahoo
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CARRIERS
General
Amazon
FedEx
- Adding Commercial Invoice Images
- FedEx Freight Economy and Priority
- Creating a Shipping Profile for FedEx Smartpost
- Enabling FedEx Email Notifications
- Printing a FedEx Manifest for Ground Close Shipments
- FedEx Carriage Value vs Customs Value
Other
Stamps.com
UPS
- Activating the ShipWorks Exclusive UPS Promotional Pricing
- Using UPS Paperless Invoicing
- Troubleshooting the "Shipper's Shipper Number Cannot be Used for This Shipment" Error Message (UPS)
- Disabling E-mail Notifications from UPS (Quantum View Notification)
- Enabling UPS Quantum View
- Configuring a Profile for UPS Mail Innovations
USPS
USPS Express1
WorldShip
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USING SHIPWORKS
Managing Orders
- Using the Order Editor
- Combining Orders in ShipWorks
- Splitting Orders in ShipWorks
- Entering a Manual Order
- Searching for Orders by Address Validation
- Deleting an Order
Handling Labels and Shipments
Processing Returns
- Automatically Include a Return Label
- Creating a USPS Return Label
- Creating a FedEx Return Label
- Creating a UPS Return Label
- Creating a Return Label with OnTrac
- Process Returns with the "Other" Carrier
Printing Invoices, Packing Slips, and Scan Forms
- Printing Pick Lists
- Selecting the Default Pick List
- How to Print an Invoice (Manual)
- Printing an Invoice or Packing Slip (Manual)
- Enabling Thumbnail Images on Packing Slips and Invoices
- Creating Notes that Appear on Packing Slips
Reports
- Copying Information Into Excel
- Setting the Default File Name of a Saved Report
- Formatting Your Tracking Numbers in Excel
- Using the Shipper Productivity Report
- Exporting a Report to Microsoft Excel
- Emailing a Report (Manual Method)
ShipWorks Insurance
- ShipWorks Insurance Cheat Sheet
- ShipWorks Insurance Quick Guide
- ShipWorks Insurance
- Automatically Applying ShipWorks Insurance
- Making a Claim with ShipWorks Insurance in ShipWorks
- Making a Claim with ShipWorks Insurance Online
The ShipWorks Interface
- Viewing Account Information Associated to Shipments
- Resetting Panels in ShipWorks
- Moving Panels in ShipWorks
- Display: Displaying Shopping Cart Icons
- Display: Displaying Shipping Carrier Icons
- Customizing the ShipWorks Context Menus
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MAINTENANCE
ShipWorks AutoUpdate
Troubleshooting Printing
- How to Calibrate a Zebra Printer
- My Labels are not Printing!
- Standard (Inkjet/Laser) Printer is Only Printing Blank Pages
- Printer Accidentally Prints 2 Labels
- Configuring the Thermal Quick Filter
- Give Priority to Default Printing Tasks
Archiving Orders
Backing Up and Restoring ShipWorks
Database Management
SQL
Networking
Modifying Templates
- Adding an Email Template - Reward Customers who Spent $x.xx or More with You
- Adding an Email Template - Reward Repeat Customers
- Printing 4x6 Packing Slips or Invoices to a Thermal Printer
- Printing Standard Labels to a Thermal Printer
- Printing Labels with Custom Doc Tabs
- Adding a Barcode to a ShipWorks Template
Performance
General FAQs
Getting Support
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WEBINARS
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YOUR SUPPORT PORTAL
