1. Install ShipWorks

• ShipWorks User Manual
• Quick Start Guides

2. Adding Platforms and Channels

• Add a Web Shop Manager Store
• Adding 3dcart (with ShipWorks version 4.7 or earlier)
• Adding a 3dcart Store (ShipWorks version 5.2 or newer)
• Adding a BigCommerce Store (legacy API)
• Adding a BigCommerce Store (OAuth API)
• Adding a Bonanza Store to ShipWorks

See all 90 articles

3. Adding Carriers to ShipWorks

• Adding a Stamps.com Account in ShipWorks
• Adding FedEx to ShipWorks
• Adding UPS to ShipWorks - v5.9 or greater
• Creating a New UPS Account in ShipWorks
• Setting up UPS WorldShip
• How to Use Your Existing Express1 Account in ShipWorks

See all 12 articles

4. Setting Up Your Printers

• What Printer Should I Use?
• Selecting Your Thermal Printer
• Configuring a Default Standard Printer
• Setting a Default Printer in ShipWorks
• Testing Your Printing Setup
• Selecting a Printer for Packing Slips or Invoices

See all 10 articles

5. Processing Shipments

• Searching for Orders in ShipWorks
• Shipping Your First Order with the Shipping Panel
• Shipping an Order With the Ship Orders Screen
• How to Batch Process Orders
• Processing a Multi-Package Shipment (UPS, FedEx)
• Configuring Origin Addresses

See all 21 articles

Shipping International Shipments

• Processing an International Order (Shipping Panel)
• Processing an International Order (Ship Orders Screen)
• USPS International: What customs forms do I need?
• UPS International: Printing UPS Customs Forms (Commercial Invoices)
• FedEx International: Printing FedEx International Customs Forms (Commercial Invoices)
• Filing FedEx International Documents Electronically

See all 9 articles

Configuring Warehouses and Order Routing

• Configuring Warehouses and Order Routing
• Understanding Order Routing
• Managing Warehouses
• Marketplace Specific Warehouse Settings
• Linking a ShipWorks Warehouse
• Product Level Routing

See all 8 articles

Adding Workstations

• Adding Multiple Computers to a ShipWorks Database
• Networking Guide
• Enabling Remote Connections
• Allowing ShipWorks through Windows Firewall

Adding ShipWorks Users

• Adding a User in ShipWorks
• Editing a User in ShipWorks
• User Permissions
• Audit Records in ShipWorks

Adding Email Accounts

• Adding Your E-mail Address to ShipWorks
• Disabling the Email Notifications Task for Shipping Carriers

Your ShipWorks Account

• I can't remember my username and password to log in to the ShipWorks application. What now?
• How do I log into my ShipWorks account?
• How do I check my account subscription billing history and view invoices?
• How do I update the credit card used to pay for my ShipWorks account subscription?
• Install and set up ShipWorks account
• How do I reset my forgotten ShipWorks customer account password?

See all 8 articles

Installing on a Mac

• Running ShipWorks on a Mac
• Setting Up ShipWorks on a Mac Using VMware Fusion
• Setting Up ShipWorks on a Mac with Parallels
• Setting Up ShipWorks on a Mac with Boot Camp

The Works

• The Works: How it helps high-volume shippers.

Best Rate

• Comparing Rates Using Best Rate

Scan-to-Ship View

• Getting to Know Scan-to-Ship View
• Switching to Scan-to-Ship
• Scan-based Quality Control
• Loading and Clearing an Order
• Shipping an Order in Scan-to-Ship
• Viewing Shipment History for the Current User

See all 10 articles

Configuring Scan-to-Ship

• Getting to Know Scan-to-Ship
• Registering Your Barcode Scanner with Scan-to-Ship
• Enabling Automatic Printing of Labels using Scan-to-Ship
• Printing Labels Using Scan-to-Ship
• Searching for Orders Using Scan-to-Ship
• Printing Packing Slips or Invoices for Scan-to-Ship

See all 9 articles

Products in ShipWorks

• Getting to Know the Product Catalog
• Switching to the Product Catalog
• Adding Products Manually
• Creating Bundled Products
• Editing a Product
• Adding Alias SKUs to a Product

See all 13 articles

Shipping Profiles

• Getting to Know Shipping Profiles (v5.24 or later)
• Managing Shipping Profiles in ShipWorks (v5.24 or later)
• Adding Profiles in ShipWorks (v5.24 or later)
• Editing Profiles in ShipWorks (v5.24 or later)
• Applying Profiles to Shipments
• Shipping Profiles

ShipSense

• ShipSense Overview
• Enabling or Disabling ShipSense
• Editing ShipSense Settings
• Resetting ShipSense

Shipping Rules

• ShipWorks User Guide - Shipping Rules
• Signature Required for Items over a Certain Amount
• Verifying the Default Printing Rules

Actions

• Automatically Processing Shipping Labels
• Actions: Configure an Action to Print Return Labels
• Automatically Email Reports Using Actions
• Automate Invoice Printing as Orders Enter a Filter
• Set Reports to Run Automatically
• Creating the Default Delete Old Data Action in ShipWorks

See all 8 articles

Filters

• Saved Searches Guide
• What are Filters? - Filters User's Guide
• Creating a Custom Filter
• Filtering Split Orders
• Is In List - Filtering by a List
• Filtering Combined Orders

See all 12 articles

Address Validation

• Does ShipWorks have address validation?
• Address Validation - Domestic
• International Address Validation
• Address Validation

General Information

• ShipWorks .XSD File
• ShipWorks Reference Guide - Generic-Module Development
• Which Stores Download Dimensions into ShipWorks?
• Generic File or ODBC for Order Import? How to Choose
• Using FileZilla to Upload Files (via FTP)
• Configuring the Default Shipping Provider

See all 9 articles

Amazon

• Amazon Self Fulfilled Prime - Printing Thermal Labels
• Enabling VAT Tax for Amazon UK Stores
• Locating Amazon Prime Orders in ShipWorks
• Output the Amazon PO Number on a Shipping Label
• Automating Amazon Tracking Updates

BigCommerce

• Converting BigCommerce to OAuth API

ChannelAdvisor

• Converting ChannelAdvisor to the REST API
• Get Your Amazon Seller ID and Auth Token for Channel Advisor
• ChannelAdvisor Distribution Center ID
• ChannelAdvisor Buyer ID
• ChannelAdvisor - Automatically Importing Harmonized Codes to Customs Tab
• Upload Error with ChannelAdvisor: Update Shipping Methods

CommerceV3

• Updating the CommerceV3 Password

eBay

• Enabling an eBay Store to Download Images
• Processing Global Shipping Program (GSP) Orders
• Locating Global Shipping Program (GSP) Orders
• Updating Your eBay Token

Etsy

• Etsy - Importing the Correct SKUs

Groupon

• Displaying and Searching for the Groupon Parent Order ID
• Groupon Parent Order ID

MailChimp

• Updating MailChimp Lists with ShipWorks

Magento

• Updating How ShipWorks Connects to Magento - (v5.8 or greater)
• Using Custom Attributes with a Legacy Magento Integration

Miva

• Upgrading the ShipWorks Miva Module

ODBC

• Warehouse Specific ODBC Configuration
• Using a Custom query to upload shipment details with an ODBC store
• Using a Custom Query with an ODBC store

PayPal

• Obtaining a PayPal API Signature

Pricefalls

• Creating Pricefalls Filters
• Creating the Pricefalls Shipping Details Export
• Importing Pricefalls Orders into ShipWorks

SellerVantage

• Updating the SellerVantage URL in ShipWorks

Shopify

• Disabling Shopify Shipment Notifications
• Shopify Security/Fraud Risk Indicator

ShopSite

• Converting Your ShopSite Store to the OAuth API

Volusion

• Updating Which Orders to Download from Volusion
• Importing Shipping Methods and Payment Methods for a Volusion Store

WalMart

• Updating Walmart Connection to oAuth
• Walmart Customer Order ID
• Walmart - Packing Slips and Invoices Grouped by SKU
• Updating the Walmart Download Criteria
• Updating the Walmart Consumer ID and Private Key

Yahoo

• Setting up Yahoo! online shipment updates

General

• Configuring Available Services and Package Types
• Connecting Your Printer to Print Commercial Invoice (FedEx / UPS Only)
• Can I use ShipWorks with non-US based shipping providers?
• Shipping Consolidators: FAQs
• How to Find Memo Fields / Reference Fields/ Rubber Stamps

Amazon

• Amazon Shipping Provider - Available Services
• Article List - Shipping with Amazon Prime

FedEx

• Adding Commercial Invoice Images
• FedEx Freight Economy and Priority
• Creating a Shipping Profile for FedEx Smartpost
• Enabling FedEx Email Notifications
• Printing a FedEx Manifest for Ground Close Shipments
• FedEx Carriage Value vs Customs Value

See all 12 articles

Other

• Setting up "Other" as a Shipping Carrier

Stamps.com

• What Is My New Stamps.com Account Username and Password?
• Changing the Payment Method for Your Stamps.com Account

UPS

• Getting to Know UPS Local Rating
• UPS Local Rates - Enabling UPS Local Rates
• UPS Local Rates - Gathering Your UPS Rates, Zones, and Needed Files
• UPS Local Rates - Creating the ShipWorks Import Files
• UPS Local Rates - Uploading the Rate and Zone Files
• UPS Local Rates - Updating Local Rates or Zones in ShipWorks

See all 16 articles

USPS

• USPS International Mail Fraud Warning
• New International First-Class Label Format
• First Class Tracking and Reference Numbers
• Printing USPS Scan Forms
• International Shipments Using GlobalPost
• SCAN Form Error - Element is Invalid According to Datatype (Stamps.com)

USPS Express1

• How to Register for an Express1 Account

WorldShip

• Troubleshooting UPS WorldShip Connection Issues

Managing Orders

• Using the Order Editor
• Combining Orders in ShipWorks
• Splitting Orders in ShipWorks
• Entering a Manual Order
• Searching for Orders by Address Validation
• Deleting an Order

See all 7 articles

Handling Labels and Shipments

• Tracking a Shipment in ShipWorks
• Using a Shipping Cutoff Time in ShipWorks
• Using Label Options for a Single Shipment
• Emailing a Standard Label
• Saving and Printing Labels to PDF

Processing Returns

• Automatically Include a Return Label
• Creating a USPS Return Label
• Creating a FedEx Return Label
• Creating a UPS Return Label
• Creating a Return Label with OnTrac
• Process Returns with the "Other" Carrier

See all 9 articles

Printing Invoices, Packing Slips, and Scan Forms

• Printing Pick Lists
• Selecting the Default Pick List
• How to Print an Invoice (Manual)
• Printing an Invoice or Packing Slip (Manual)
• Enabling Thumbnail Images on Packing Slips and Invoices
• Creating Notes that Appear on Packing Slips

See all 8 articles

Reports

• Copying Information Into Excel
• Setting the Default File Name of a Saved Report
• Formatting Your Tracking Numbers in Excel
• Using the Shipper Productivity Report
• Exporting a Report to Microsoft Excel
• Emailing a Report (Manual Method)

See all 10 articles

ShipWorks Insurance

• ShipWorks Insurance Cheat Sheet
• ShipWorks Insurance Quick Guide
• ShipWorks Insurance
• Automatically Applying ShipWorks Insurance
• Making a Claim with ShipWorks Insurance in ShipWorks
• Making a Claim with ShipWorks Insurance Online

See all 8 articles

The ShipWorks Interface

• Resetting Panels in ShipWorks
• Moving Panels in ShipWorks
• Display: Displaying Shopping Cart Icons
• Display: Displaying Shipping Carrier Icons
• Customizing the ShipWorks Context Menus
• Saving and Loading the ShipWorks Work Environment

See all 9 articles

ShipWorks AutoUpdate

• All About ShipWorks AutoUpdate
• FAQs - ShipWorks AutoUpdate
• What Version of ShipWorks Am I On?
• How Do I Upgrade ShipWorks?

Troubleshooting Printing

• My Labels are not Printing!
• Standard (Inkjet/Laser) Printer is Only Printing Blank Pages
• Printer Accidentally Prints 2 Labels
• Configuring the Thermal Quick Filter
• Give Priority to Default Printing Tasks
• ShipWorks System Status

Archiving Orders

• Archiving Orders in ShipWorks
• Connecting to a ShipWorks Archive
• Working in a ShipWorks Archive

Backing Up and Restoring ShipWorks

• Backing up a ShipWorks Database
• Restoring a ShipWorks Database (ShipWorks 3.5 or higher)
• Automating Backups of ShipWorks
• Creating an Action to Backup and then Purge the Database
• Connect ShipWorks to a Backup Database File
• Moving ShipWorks to a New Computer

Database Management

• My Database is Almost at the 10GB Limit. What do I do?
• Reconnecting ShipWorks to a ShipWorks Database
• Troubleshooting Database and SQL Issues with ShipWorks

SQL

• Troubleshooting: Can't Connect to SQL Server
• Manual Installation of SQL 2017 Express
• Setting up a ShipWorks Database on SQL Server

Networking

• Locating the IP Address of the ShipWorks Server

Modifying Templates

• Printing 4x6 Packing Slips or Invoices to a Thermal Printer
• Printing Standard Labels to a Thermal Printer
• Printing Labels with Custom Doc Tabs
• Adding a Barcode to a ShipWorks Template
• Modifying the Items by Name Template
• Commonly Used Values for Modifications

See all 17 articles

Performance

• Optimizing ShipWorks Performance

General FAQs

• What are the system requirements for running ShipWorks?
• Where can I see ShipWorks in action?
• Can I configure ShipWorks "in the cloud"?
• Does ShipWorks Support Serial Scales?
• What is throttling? How it affects Amazon updates.
• How Much Does ShipWorks Cost?

Getting Support

• Submitting a Help Ticket to ShipWorks Support

Webinars

• ShipWorks Webinars

Your Support Portal

• Signing Up For a Support Portal Account
• Signing In to your Support Portal Account
• Get the Most from Your Support Portal Account

Internal SOPs

• Insurance Claim Verification Process