Quickstart: New to ShipWorks? Start here.

• Quick Start Welcome
• Sign Up for Your ShipWorks Trial
• The Hub: Set Up Your Warehouse(s)
• The Hub: Add Shipping Carriers
• Install the ShipWorks Software
• Connect Your Store(s)

The Hub: Overview

• Introduction to The Hub

Add Carrier Accounts

• Add an Existing USPS (Stamps.com) Account
• Create a New USPS (Stamps.com) Account
• Add UPS
• Add FedEx
• Add OnTrac
• Add DHL Express

One Balance in The Hub

• Introduction to One Balance
• Add One Balance in The Hub
• Add One Balance: UPS and/or DHL Express
• One Balance Accounts in the ShipWorks Software

Warehouses and Order Routing Management

• Configuring Warehouses and Order Routing
• Understanding Order Routing
• Managing Warehouses
• Marketplace Specific Warehouse Settings
• Linking a ShipWorks Warehouse
• Product Level Routing

Product and Inventory Management

• Get to Know Products and Inventory
• Products and Inventory in The ShipWorks Hub
• Set Up ShipWorks Product and Inventory Management
• Importing Products and Inventory to The ShipWorks Hub
• Manage Products and Inventory Levels

Add ShipWorks Workstations

• Add Multiple ShipWorks Workstations
• Add Multiple ShipWorks Workstations (Legacy)
• Enable Remote Connections
• Networking Guide

Address Validation

• Address Validation - Domestic
• Does ShipWorks Have Address Validation?
• International Address Validation

Best Rate

• Comparing Rates Using Best Rate

Customize ShipWorks

• Launch ShipWorks on PC Startup
• Viewing Account Information Associated to Shipments
• Resetting Panels in ShipWorks
• Display: Display the Ship by Date and Deliver by Date Columns
• Moving Panels in ShipWorks
• Display: Displaying Shopping Cart Icons

Database Management

• Backing up a ShipWorks Database
• Restoring a ShipWorks Database (ShipWorks 3.5 or higher)
• Automating Backups of ShipWorks
• Creating an Action to Backup and then Purge the Database
• Connect ShipWorks to a Backup Database File
• Moving ShipWorks to a New Computer

ShipWorks Insurance

• Submit a Lost/Damaged UPS from ShipWorks Shipment Claim
• ShipWorks Insurance Cheat Sheet
• ShipWorks Insurance Quick Guide
• ShipWorks Insurance
• Automatically Applying ShipWorks Insurance
• Making a Claim with ShipWorks Insurance in ShipWorks

Invoices, Packing Slips, and Scan Forms

• How to Print an Invoice (Manual)
• Printing an Invoice or Packing Slip (Manual)
• Enabling Thumbnail Images on Packing Slips and Invoices
• Creating Notes that Appear on Packing Slips
• Automatically Print a Packing Slip or Invoice for Combined Orders
• Printing Pick Lists

Manage Actions

• Introduction to Actions
• Automating Emails - Auto Send Email to Customers who Spent $x.xx or More
• Automating Emails - Auto Send a Discount to Reward Repeat Customers
• Automatically Processing Shipping Labels
• Actions: Configure an Action to Print Return Labels
• Automatically Email Reports Using Actions

Manage Email Accounts

• Send Automatic Shipping Notifications
• Add Your E-mail Address(es) to ShipWorks

Manage Filters

• Introduction to Filters
• Filters: Filter Orders by the Requested Shipping Service
• Filters: Filter on a List - (Is In List)
• Filters: Saved Searches Guide
• Filters: Filter Orders by Ship by Date or Deliver by Date
• Configuring the Thermal Quick Filter

Manage Orders

• Using the Order Editor
• Locate Orders in ShipWorks
• Entering a Manual Order
• Splitting Orders in ShipWorks
• Searching for Orders by Address Validation
• Deleting an Order

Manage Returns

• Automatically Include a Return Label
• Automatically Emailing USPS Return Labels
• Creating a USPS Return Label
• Creating a FedEx Return Label
• Creating a Return Label with OnTrac
• Creating a UPS Return Label

Manage Shipping Profiles

• Getting to Know Shipping Profiles
• Managing Shipping Profiles in ShipWorks (v5.24 or later)
• Adding Profiles in ShipWorks (v5.24 or later)
• Editing Profiles in ShipWorks
• Applying Profiles to Shipments
• Shipping Profiles

Manage Shipments and Labels

• Tracking a Shipment in ShipWorks
• Emailing a Standard Label
• Saving and Printing Labels to PDF

Manage Shipping Rules

• Introduction to Shipping Rules
• Shipping Rule: Automatically Apply the Requested Shipping Service
• ShipWorks User Guide - Shipping Rules
• Signature Required for Items over a Certain Amount
• Verifying the Default Printing Rules

Manage Templates

• Introduction to Templates
• Templates: Add a Logo
• Templates: Add a Custom Message
• Add the Ship by Date and/or Deliver by Date Field to a Template
• Adding an Email Template - Reward Customers who Spent $x.xx or More with You
• Adding an Email Template - Reward Repeat Customers

Manage ShipWorks Users

• Add ShipWorks Users
• Audit Records in ShipWorks
• Edit a User in ShipWorks
• User Permissions

Manage Products and Inventory

• Adding Alias SKUs to a Product
• Adding Attributes and Creating Variants
• Adding Products Manually
• Creating Bundled Products
• Editing a Product
• Exporting the Product Catalog

Configure Scan-to-Ship

• Require Orders to be Verified Prior to Shipping
• Adding the Verified Column to the Orders Grid
• Enable Automatic Weighing of Packages
• Registering Your Barcode Scanner with Scan-to-Ship
• Enabling Automatic Printing of Labels using Scan-to-Ship
• Automatically Advance to Ship Screen after Order is Verified

Use Scan-to-Ship

• Automate ShipWorks in Scan-to-Ship View
• Customizing Panels on the Ship Tab
• Getting to Know Scan-to-Ship
• Loading and Clearing an Order
• Printing Labels Using Scan-to-Ship
• Reprinting a Label with a Barcode Scan

Manage Printing

• Configuring a Default Standard Printer
• Configuring Printers: Use Cases
• Introduction to Printing in ShipWorks
• Optional Setup: Configuring a Rollo Printer with ShipWorks
• Optional Setup: Create a Branded Thermal Label Using the UPS and/or FedEx API
• Optional Setup: Printing Standard Labels to a Thermal Printer - Legacy

Reporting in ShipWorks

• Copying Information Into Excel
• Setting the Default File Name of a Saved Report
• Formatting Your Tracking Numbers in Excel
• Using the Shipper Productivity Report
• Exporting a Report to Microsoft Excel
• Emailing a Report (Manual Method)

Ship Domestic Orders

• Print Shipping Labels - Which Way is Best for Me?
• Ship an Order Using the Shipping Panel
• Using a Shipping Cutoff Time in ShipWorks
• Using Label Options for a Single Shipment
• Shipping an Order With the Ship Orders Screen
• Tips & Tricks: Void Shipments

Ship International Orders

• Ship an International Order: Ship Orders Screen
• Ship an International Order: Shipping Panel
• USPS International: What customs forms do I need?
• UPS International: Printing UPS Customs Forms (Commercial Invoices)
• FedEx International: Printing FedEx International Customs Forms (Commercial Invoices)
• Global Advantage Program

ShipSense

• ShipSense Overview
• Enabling or Disabling ShipSense
• Editing ShipSense Settings
• Resetting ShipSense

ShipWorks AutoUpdate

• All About ShipWorks AutoUpdate
• FAQs - ShipWorks AutoUpdate
• What Version of ShipWorks Am I On?
• How Do I Upgrade ShipWorks?

General FAQs

• What are the system requirements for running ShipWorks?
• Can I configure ShipWorks "in the cloud"?
• Does ShipWorks Support Serial Scales?

Carriers: Add to ShipWorks

• Amazon: Adding Seller-Fulfilled Prime Shipping to ShipWorks
• Asendia: Add to ShipWorks
• DHL Express: Add An Existing Account to ShipWorks
• Express1: Register for an Account
• Express1: Use Your Existing Account in ShipWorks
• FedEx: Add to ShipWorks

One Balance in ShipWorks

• One Balance
• One Balance: USPS
• One Balance: UPS from ShipWorks
• Setting UPS from ShipWorks as Your Default Account
• One Balance: DHL Express from ShipWorks
• Add Funds to One Balance

Carrier Rates and Announcements

• COVID-19 USPS, FedEx, UPS, DHL Express Service Updates and Outages
• DHL Rate Changes - Jan 1, 2021 | Overview
• FedEx Rate, Surcharge, Fee Changes - Jan 2021 | Overview
• UPS Rate Changes - Dec 27, 2020 | Overview
• USPS Rate Tables: Domestic
• Priority Mail - USPS Commercial Rate Table

Carriers: General Information & FAQs

• Asendia: End of Day Manifest (Asendia Close)
• FAQs: Shipping Consolidators
• FedEx and UPS: Processing a Multi-Package Shipment
• FedEx: Adding Commercial Invoice Images
• FedEx: Adding Postage to Your Account
• FedEx: Carriage Value vs Customs Value

Stores A-C

• Amazon: Add a Store (US or Canada) in ShipWorks
• Amazon: Automate Tracking Updates
• Amazon: Enable VAT Tax for Amazon UK Stores
• Amazon: Locate Prime Orders in ShipWorks
• Amazon: Output the PO Number on a Shipping Label
• Amazon: Self Fulfilled Prime - Printing Thermal Labels

Stores D-I

• eBay: Add a Custom Label (SKU) to an Order
• eBay: Add a Store to ShipWorks
• eBay: Enable Product Images
• eBay: Locate Global Shipping Program (GSP) Orders
• eBay: Member-to-Member Contact Policy
• eBay: Process Global Shipping Program (GSP) Orders

Stores J-R

• Jet.com: Add to ShipWorks
• Jigoshop: Add a Store in ShipWorks
• LemonStand: Add a Store in ShipWorks
• Lime Light CRM: Add a Store in ShipWorks
• liveSite: Add a Store in ShipWorks
• LoadedCommerce: Add a Store in ShipWorks

Stores S

• SearchFit: Add a Store in ShipWorks
• Sears Marketplace: Add a Store (with ShipWorks version 5.0 or greater)
• SellerActive: Add a Store in ShipWorks
• SellerCloud: Add a Store in ShipWorks
• SellerExpress: Add a Store in ShipWorks
• SellerVantage: Add a Store in ShipWorks

Stores T-Z

• 3dcart: Add a Store (ShipWorks version 5.2 or newer)
• 3dcart: Add a Store (version 4.7 or earlier)
• VirtueMart: Add a Store in ShipWorks
• Volusion: Add a Store in ShipWorks
• Volusion: Importing Shipping Methods and Payment Methods
• Volusion: Update Which Orders to Download

ShipWorks API

• Create Orders via the Orders API
• Shipping Labels API

Hardware Integrations

• Configure a Cubiscan Dimensioner with ShipWorks

Advanced Integration Methods

• Generic File or ODBC for Order Import? How to Choose
• Generic File: Add a Store - Importing From a Local or Network Folder
• Generic File: Add a Store Using Email
• Generic File: Add a Store Using FTP
• Module Development: ShipWorks Reference Guide
• Module Integration: ShipWorks .XSD File

General Integration Information

• Bypass the Store Setup
• Configuring Store Addresses in ShipWorks
• Deleting a Store in ShipWorks
• Disabling a Store
• Does ShipWorks integrate with this third-party platform?
• Using FileZilla to Upload Files (via FTP)

Database Management

• My Database is Almost at the 10GB Limit. What do I do?
• Reconnecting ShipWorks to a ShipWorks Database

Install on a Mac

• Running ShipWorks on a Mac
• Setting Up ShipWorks on a Mac Using VMware Fusion
• Setting Up ShipWorks on a Mac with Parallels
• Setting Up ShipWorks on a Mac with Boot Camp

Networking

• Locating the IP Address of the ShipWorks Server

Performance

• Optimizing ShipWorks Performance
• ShipWorks System Status

Troubleshoot Printing

• How to Calibrate a Zebra Printer
• My Labels are not Printing!
• Standard (Inkjet/Laser) Printer is Only Printing Blank Pages
• Printer Accidentally Prints 2 Labels
• Give Priority to Default Printing Tasks
• Creating a Thermal Quickfilter for Your Printing Rules

Troubleshoot SQL

• Information on Upgrading to Full Version of SQL
• Manual Installation of SQL 2017 Express
• Troubleshooting: Can't Connect to SQL Server
• Setting up a ShipWorks Database on SQL Server

Your ShipWorks Account

ShipWorks customers who signed up on or after June 2, 2021, please use the articles found in this section.

• Log In to Your ShipWorks Account
• I forgot my ShipWorks Account Password
• Change Your ShipWorks Account Contact Information
• Change Your ShipWorks Subscription Plan
• Add, Edit, Delete Credit Cards in Your ShipWorks Account
• View Your Invoice History

Your ShipWorks Account - Legacy Customers

Customers who signed up prior to June 2, 2021, please use the articles found in this section.

• How do I log into my ShipWorks account?
• How do I reset my forgotten ShipWorks customer account password?
• How do I update the credit card used to pay for my ShipWorks account subscription?
• How do I check my account subscription billing history and view invoices?
• Changing Plans
• I can't remember my username and password to log in to the ShipWorks application. What now?

Your Support Portal Account

• Signing Up For a Support Portal Account
• Signing In to your Support Portal Account
• Get the Most from Your Support Portal Account
• Requesting a Chat Session with a ShipWorks Agent
• Submitting a Help Ticket to ShipWorks Support