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Rithum: Add a Store (OAuth)

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ShipWorks Content Team

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Background

ShipWorks connects directly to your Rithum (formerly ChannelAdvisor) account. With one click, or on an automated schedule, your orders are downloaded from Rithum. As soon as you process a shipment, ShipWorks communicates the updated order status, shipping method, and tracking information back to Rithum.

This article will guide you through the process of connecting ShipWorks to your Rithum account using the OAuth connection in ShipWorks version 5.16 or later. If you are running a version of ShipWorks before version 5.16, please upgrade ShipWorks to the latest version or see this article to connect your Rithum account.

First Things First

Before connecting your Rithum account to ShipWorks, please be sure that:

  • We recommend that you run the latest version of the ShipWorks software. This allows you to access the latest tools and features and ensures the steps in this article will work for you. For assistance with checking your version of ShipWorks or with upgrading to the latest version, please see the How Do I Upgrade ShipWorks help article.

  • You are logged in to ShipWorks as a user with administrator rights.

  • You have your Rithum login username and password available.

The Process

1. Click on the Manage tab, then on the Stores button. Then, click Add Store.

Click the Manage tab then the Stores button. Then click Add Store.

2. Select the platform you are adding to ShipWorks from the What platform do you sell on? drop-down menu. Then, click Next.

Select the store type from the dropdown menu.
Box highlights the Next button.

3. Click on the Get Access Code button. This will open a Rithum login page.

WIZ_AddStore_CA_BTN_GetAccessCode_MRK

4. Enter your Rithum username and password on the Rithum login screen. Then, click Log In.

ChannelAdvisor_LoginScreen

5. Verify that the correct Rithum client is selected on the Select a Client page. Then, click the Select Client button.

ChannelAdvisor_PU_SelectAClient_BTN_SelectClient_MRK

6. Select the account you wish to connect to ShipWorks from the Select Accounts drop-down menu on the Grant Access screen. Then, click the Grant Access button.

ChannelAdvisor_PU_GrantAccess_BTN_GrantAccess_MRK

7. Click on the Copy access code to Clipboard button. Then, paste the code into the Access Code: field on the Store Setup screen in ShipWorks. Click Next.

WIZ_AddStore_CA_PU_BTN_CopyAccessCde_MRK
WIZ_AddStore_CA_AccessCode_MRK
Box highlights the Next button.

8. Optional: By default, ShipWorks is configured to not download Amazon orders that are flagged as Fulfilled By Amazon (FBA orders). However, if you wish to download Amazon FBA orders from your Rithum account, uncheck the Do not download orders that are Fulfilled By Amazon (FBA) checkbox.

Note

This setting will affect any orders managed or routed outside of Rithum and/or are marked as Externally Managed in Rithum.

WIZ_AddStore_CA_NoFBA_MRK

9. Enter your store information, then click Next.

Generic store information screen in Add store wizard
Box highlights the Next button.

10. Enter your contact information and then click Next. This information is optional.

generic contact info screen in add store wizard
Box highlights the Next button.

11. Set the number of days ago to update online orders.

We recommend that you leave the default options to download orders from up to 30 days ago and to update online orders with shipment details when you process orders. However, if you like, you can use the Edit link to change the number of days specified for orders to download. When you're happy with the settings here, click Next.

add store wizard download history and upload shipment tracking number

12. Click Finish. Your Rithum orders will automatically begin to download.

Finish screen add store wizard

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis.  We are happy to help.

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