Introduction to The Hub

Background

Access The Hub from anywhere by logging in at hub.shipworks.com. Think of The Hub as your online resource to view order information, configure how your orders are routed, manage shipping locations/warehouses, handle your products and inventory, and more. Let's take a closer look at what you can do when you access The Hub.

Onboarding

The Onboarding screen has the first steps to take to set up your Hub:

Orders

The Orders screen gives visibility into your orders. View to what warehouse(s) the orders were routed, order-specific details, and the shipping status of the orders.

Sorting the Columns

Click on any column header to sort the Orders on the grid in ascending/descending order.

Shipments

The Shipments screen gives a detailed overview of your shipment volume for each Order Source (Store).

See this help article for more information on how to view and export Shipping Volume from the Shipments tab.

Products

The Products screen gives you access to your product catalog for all warehouses. From the Products screen, you can view updated product details and inventory levels, add products manually or by uploading a file, and export products into a .csv file.

Want to learn more about the Product Catalog? Click here for a list of articles.

API Settings

Connect your external API to ShipWorks by configuring API Key(s) and Order Source(s) on the API Settings screen. Use the ShipWorks Orders API to send order information directly to ShipWorks and to push shipment details to your order source.

Learn more about configuring the ShipWorks Orders API.

Desktop Software Automatic Update

This screen allows you to opt out of Automatic Updates for all desktop installations.

Account Settings

The Accounts Settings screen shows the billing and contact information for your account.

From this screen you can:

Change Account Address
Change Account Password
View or Change Current Plan
Add, Edit or Remove Payment Information
View Invoices

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.

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