Thank you for using ShipWorks. We are grateful that you would like to simplify your business by using our software.
In this series of articles, we’ll cover all of the basics of getting started with ShipWorks, beginning with setting up your ShipWorks account, an introduction to The Hub, setting up your shipping carriers, adding your stores and marketplaces, installing the ShipWorks software and printing labels.
All ShipWorks plans come with guided onboarding setup to help get you started. The articles in the Quick Start section are available to you should you wish or need to reference step-by-step instructions during the setup process.
Our default settings will have you up and running in no time, but as time goes on and you become more and more familiar with ShipWorks, you’ll probably want to automate some tasks and settings. You will soon learn that ShipWorks makes it easy to do that, too. We’ve got a library of help articles at support.shipworks.com and some super-helpful support staff to help you take advantage of the full power of ShipWorks.
Did you know that ShipWorks Support is here for you Monday through Friday, 7am to 7pm Central Time and that we offer several ways to reach out to us?
EMAIL - Submit a support ticket here.
PHONE - Give us a call at 314-821-5888.
There are a few essential steps to do before you are ready to begin processing labels in ShipWorks:
Talk to the ShipWorks Sales Team
The first step in getting started with ShipWorks is to reach out to our sales team. A team member will learn more about your business, help you determine the best ShipWorks plan for your business, help you set up your ShipWorks account, and guide you through the ShipWorks setup process.
What is The Hub? The Hub gives you web-based access to add and manage your shipping carrier accounts, manage your products and inventory, view order information, shipping insights, and more.
You will be guided through setting up your warehouse(s) in The Hub. Think of warehouses as your ship from locations.
We will guide you through how to add your shipping carrier(s) in The Hub.
The ShipWorks software is where you do all the heavy lifting, like processing and printing shipping labels. You will be guided through how to download the software and how to install it.
Adding your sales channels and/or stores to ShipWorks allows you to import your orders. We have more than 90 integrations, each with setup wizards to guide you through the setup process. Have your own integration? ShipWorks can handle that too.
Print labels with a thermal printer? Use a standard laser or inkjet printer? Use both? We will take a look to make sure your printers are configured properly.
Want to ship with as few steps as possible? We do, too. We will walk you through configuring a few default carrier settings to streamline your shipping process.
We will take a look at how easy and fast it is to process a shipping label in ShipWorks. Did you know there are multiple ways to process your shipments in ShipWorks? We will introduce you to those as well.
Automate your shipping workflow by exploring additional help content that will guide you through setting up filters, creating automated shipping rules, and more.
That is a great question. While ShipWorks can run on almost any Windows system, it might be a good idea to take a look at our system requirements just to be sure that your computer infrastructure is appropriate for the ShipWorks setup that is right for your business.
The ShipWorks Hub can be accessed from any computer with an internet connection. However, the ShipWorks software that you use to manage your orders and process your shipping labels only runs in Windows.
However, we do have customers that run ShipWorks on their Mac computers in a virtual Windows environment. Want to learn more about this? Check out our help articles on how to set up ShipWorks on a Mac.
That's enough introduction. Let's create your ShipWorks trial..
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
Have a comment to share about this article? We'd love to hear from you. You must be logged in to your Support Portal account to leave a comment.