Shipping Amazon Merchant Fulfilled Orders | FAQs
Merchant Fulfilled Prime labels are generated through the Amazon Buy Shipping API. ShipWorks connects to this API through our Premium Integration functionality as Amazon requires that Merchant Fulfilled Prime labels are generated on the Amazon Buy Shipping API label server instead of our own.
Follow the steps outlined in our Amazon: Adding Amazon Buy Shipping API to ShipWorks help article.
Amazon requires an email address to be associated with the Ship From address.
To update this email, update the Store Address that is used for your Amazon Prime shipment. Within the "Email" field, enter an email address contact for your business. Learn more about editing your Store Address settings.
No. To prevent the accidental shipping of Amazon Prime orders using non-Amazon shipping labels, ShipWorks does not read Amazon Prime orders from your Seller Central account unless the Merchant Fulfilled Prime feature is enabled in your ShipWorks account.
After your ShipWorks account is enabled to sync Amazon Prime orders, future orders will automatically sync. If you have existing, unshipped Amazon Prime orders that you would like to process through ShipWorks, please reach out to our Customer Support team. Reach out to a support representative here. Our team will need to know the date the oldest unshipped order was placed.
Buying shipping labels from the Amazon Buy Shipping API works a little differently than buying directly from the carriers. For an Amazon Prime order, there will be up to four specific entries in the Provider: drop-down when shipping . You cannot use the Amazon carriers to ship orders that are not Amazon Prime.
ShipWorks supports the following four Amazon Buy Shipping API carriers:
Amazon requires an email address to be associated with the Ship From address, in order to access the Amazon carrier options. Learn more about editing your STORE ADDRESS settings.
The specific service(s) that can be used to ship an Amazon Prime order is determined by Amazon.
For example: if you ship from California and an order's recipient is in New York, Amazon will provide ShipWorks with a shorter list of eligible carrier services to display than if the recipient was near your shipping location.
ShipWorks only displays the carrier services that Amazon indicates are eligible for use with a specific Amazon Prime order.
Carrier services for Amazon Prime shipments are provided through Amazon's shipping services. There are several carriers available and you will need to enable all of them, even if you do not plan to use them all, in order for ShipWorks to access shipping rates.
To enable Amazon's shipping services, accept the Terms and Conditions within your Amazon Seller Central account:
Log into your Amazon Seller Central Account.
Click through this link: https://sellercentral.amazon.com/gp/shipping-manager/terms-and-conditions.html
Accept the Terms and Conditions.
Make sure there is a phone number and email address is listed in the Ship From address within Store Settings.
Now ShipWorks will be able to access Amazon's shipping rates!
When you purchase USPS shipping labels in ShipWorks for any type of order other than an Amazon Prime order, you get the market-leading low USPS rates that are associated with your ShipWorks plan type. Similarly, for UPS and FedEx, you get whatever rates you negotiated with UPS or FedEx for your account.
But for shipping labels purchased from the Amazon Buy Shipping API, Amazon provides access to a set of rates across USPS, UPS, and FedEx. Those Amazon rates will be used unless you connect your own UPS or FedEx account in Amazon to access your negotiated rates. USPS labels can only be purchased at Amazon's rates.
ShipWorks provides a host of methods to quickly organize and ship your Amazon Prime orders. Tools such as shipping profiles, shipping rules, and filter settings will help you manage your Prime orders with ease and efficiency.
There is a column on the main orders grid in ShipWorks that indicates when an order is Amazon Prime. You can sort by this column by clicking on the column header. You can also create a Filter in ShipWorks so that your Amazon Prime orders are automatically sorted out from the rest of your orders for you.
Yes, but the available carriers and services will be limited to just those that Amazon will allow for all shipments within the batch. Finding the common carrier and service for a batch of orders could get complicated and potentially more time consuming than shipping the orders individually.
You can create a Filter in ShipWorks that will identify which orders are Amazon Prime, which Prime orders have not been shipped, and which orders need to be shipped the same day. Learn more about creating an Amazon Prime filter.
If I ship an Amazon Prime order outside of ShipWorks, what is the best way to remove it from ShipWorks?
The easiest way to ensure that Amazon Prime orders that have been shipped outside of ShipWorks are removed from the list of orders that need to be shipped is to mark the Local Status of the order as Shipped. This will help to ensure that the order is not inadvertently shipped again from within ShipWorks.
To manually mark an order as Shipped: Select the order and click Home > Local Status > Shipped .
No. Orders canceled in Amazon will not automatically be removed from the list of orders that need to be shipped in ShipWorks. We recommend manually marking the order as being cancelled in ShipWorks by: Select the order and click Home > Local Status > Canceled. You could also delete the order from ShipWorks, but this would remove all history of the orders from ShipWorks. Learn more about deleting an order in ShipWorks.
Yes. Learn how to track shipments in ShipWorks.
Yes. ShipWorks provides options to pick and pack, look up orders, and select carrier services using a barcode scanner. Learn how to use barcode scanning with ShipWorks.
Keep in mind that selecting carrier services using a barcode scan sheet requires that you have Shipping Profiles set up. Since only Amazon Buy Shipping API services can be used for Merchant Fulfilled Prime orders, you will need to first save the Amazon Buy Shipping API services you use as Shipping Profiles. Then you can apply these to shipments using your barcode scanner. Learn more about Shipping Profiles.
There are some restrictions when using Amazon Prime with ShipWorks. We do our best to minimize any hang-ups though it is best to be familiar with what is not available when using this service.
Can I edit an Amazon Prime order?
Yes, you can change the weight and dimensions.
However, no other attributes on the order can be changed. Amazon does not provide support in their software for ShipWorks to specify anything about the shipment for orders other than the weight and the dimensions of the box.
For example, ShipWorks will not tell Amazon which destination address is used, so changing it in ShipWorks would lead to confusion - the address shown in ShipWorks would not match the address that Amazon actually used to create the shipping label.
Multi-box Shipments Not Supported for Amazon Prime Orders
We do not currently support "multi-box " functionality with Amazon Prime orders.
Combining or Splitting Not Supported for Amazon Prime Orders
Amazon does not support creating a shipping label for more than one Amazon Prime order and does not support partial fulfillment of an Amazon Prime order.
'Marked as Shipped' Not Supported for Amazon Prime Orders
Amazon does not provide any support for third parties like ShipWorks to just send an existing tracking number back to Amazon for an Amazon Prime order. Moreover, without a tracking number, Amazon will not acknowledge that you have shipped the order.
Return Labels Not Supported for Amazon Prime Orders
Amazon does not provide any support for creating return labels for Amazon Prime orders.
Duplicate Shipment Limitations for Amazon Prime Orders
To create a duplicate shipment, you must first cancel the existing shipment. The limitation is that Amazon does not support duplicate shipments for a single order. But if the original shipment is canceled, then ShipWorks will allow you to create a duplicate shipment.
Set a Future Shipment Date Not Supported for Amazon Prime Orders
Amazon does not provide any support for post dating a shipment.
International Shipments Not Supported for Amazon Prime Orders
Amazon does not provide any support for creating international shipment labels for Amazon Prime orders in the software that Amazon makes available to third parties such as ShipWorks.
Amazon Buy Shipping API uses the following carrier services to fulfill their shipments.
Always give yourself enough time to pick, pack, and ship your orders. The last pick-up time for each shipping service will impact the availability of the shipping service when you proceed to purchase a shipping label on Amazon Buy Shipping API. You may not see your preferred shipping services on Amazon Buy Shipping API if the label purchase time is less than an hour from the last carrier pick-up time defined by you.
Amazon has negotiated its own set of rates with USPS, thus limiting what USPS services can be used with Amazon Prime.
Shipping to a recipient address that cannot be validated with the USPS:
Amazon Buy Shipping API does not allow for editing recipient addresses, so it is possible to purchasing shipping labels for Amazon Prime orders even if the recipient address is not valid according to USPS. A warning message will be displayed on READY TO SHIP to let you know that Amazon will not allow editing of the address, so the shipment label will have an address that did not validate.
Accessing cubic rates through Amazon Buy Shipping API:
When you have selected USPS Priority Mail and entered package dimensions for a custom package type, ShipWorks will apply cubic rates to the shipment when the cost is lower than a weight-based shipment. To take advantage of these savings, you must ensure that the dimensions for the package are entered correctly.
Using a USPS for ShipWorks One Balance account to purchase labels:
When you purchase a USPS shipping label from Amazon Buy Shipping API, Amazon bills you for it directly in your Seller Central account. Your One Balance account does not change.
Creating a USPS pickup request:
Amazon Buy Shipping API does not provide any support for USPS pickup requests. USPS provides the option to manually request pick up service from USPS.com. Learn more about USPS pickup services.
Creating a USPS Scan form:
Amazon Buy Shipping API does not provide an equivalent feature for USPS shipments created by Amazon. So all Amazon Prime shipments sent via USPS will not be listed on any SCAN form.
Viewing the Delivery Status:
Amazon Buy Shipping API does not provide an equivalent feature for USPS shipments created by Amazon.
Yes, Dynamex, the carrier that Amazon uses for same-day deliveries is supported. Note that the origin and destination addresses for a shipment must be in one of the zip codes that Dynamex supports.
No, not at this time. If no services are listed under Dynamex then you will need to login to your Amazon Seller Central account and purchase a same-day delivery label directly from Amazon.
No, not at this time. Amazon does not yet support canceling a Dynamex shipment and since an Amazon Prime shipment can only be duplicated if the previous shipment has been canceled, it is not possible to duplicate Dynamex shipments.
Yes. FedEx Saturday delivery and pickup is available to Amazon Prime shipments for an additional $16.
Make sure that the following steps have been completed to display FedEx One Rate as an option:
Enable Amazon Prime via ShipWorks support.
Confirm FedEx One Rate is enabled on your personal FedEx account.
Connect your personal FedEx account with your Amazon account.
Accept the Terms & Conditions for FedEx within your Amazon Seller Central account.
Once the FedEx account is connected to Amazon and you have accepted the Terms & Conditions, they will determine if a shipment is eligible for the service.
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
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