UPS One Balance packages heading to the wrong address may be eligible to be returned to the sender or rerouted to a new destination. If you discover you have sent a UPS One Balance shipment to an old or incorrect address, notifying the carrier as soon as possible can successfully reroute the shipment. While the carrier will do everything they can to try to switch the address, this is not a guaranteed service and there may be instances where it cannot be rerouted.
To reroute a UPS One Balance Shipment, fill out the following form:
This service is only available for UPS One Balance from ShipWorks. Shipments sent using an external UPS account must use UPS' Delivery Intercept process.
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