Rakuten Marketplace to Close September 15, 2020
Rakuten's marketplace closure for online merchants means that no new orders will be accepted after September 15, 2020.
August 19, 2020: Final day for merchant-funded Rakuten Point promotions
September 8, 2020: Last pre-closure payouts issued
September 15, 2020: Marketplace closes. No new orders accepted
October 1, 2020: ShipWorks will disable Rakuten in-app and disable channel connection
All support inquiries will be handled by firstname.lastname@example.org
October 30, 2020: Final payouts to be issued
This closure will not affect Rakuten’s other operations, including Rakuten Super Logistics and including Rakuten's Cash Back business at Rakuten.com.
ALTERNATE SELLING CHANNELS
Follow these links to learn more about some, but certainly not all of, the alternative selling channels that ShipWorks recommends: Bonanza, Newegg, Sears, Walmart. See our Overview of Store and Marketplace Integrations for a comprehensive list of integration alternatives with ShipWorks.
Rakuten hopes these frequently asked questions (FAQs) will help as they sunset their marketplace. If you have additional questions or concerns, please contact Rakuten at email@example.com.
How long will Rakuten's marketing support continue to be provided?
Rakuten's marketing support will continue until the marketplace closes on September 15, 2020.
What are the final dates to ship, update, or cancel an order?
All orders must be shipped to customers or canceled by September 25, 2020.
Rakuten recommends removing SKUs with long lead times that can not be fulfilled by September 25, 2020.
After September 28, 2020, no tracking information updates are allowed on shipped orders.
How will refunds work?
With the exception of FTP, you can process refunds per usual until December 15, 2020.
FTP is currently accessible. Rakuten will send merchants additional details by August 31, 2020.
UI and Open API refunds can be processed normally through December 15, 2020. After December 15, you must contact Rakuten's Merchant Support at firstname.lastname@example.org.
Will there be a monthly fee for September 2020?
No. Monthly fees are waived for September.
When are payouts processed?
Your last payout before the marketplace closure will be September 8, 2020.
To ensure that refunds can be processed and shoppers have a positive experience, your final payout will be held for 45 days after September 15, 2020.
Will I still have access to all of my Rakuten order data in ShipWorks, even after Rakuten shuts down?
Yes. Since all of your order data lives in the ShipWorks database, you have access to your Rakuten orders in ShipWorks now and after the Rakuten closure.
Will I be able to run year-end reports from ShipWorks for my Rakuten orders?
Yes. Since all of your Rakuten order data resides in your ShipWorks database, you will be able to run reports against your order data at any time in the future.
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
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