Global Advantage Program

First, you’ll create the shipping label with the USPS international service as you normally would. USPS will then direct the shipment to a domestic GlobalPost sorting facility. There, your international shipment will be relabeled for its destination, receive the appropriate customs forms, and then be sent to its final destination.

This means the label you print will be a domestic label addressed to the Postal Processing facility instead of the final destination.

For businesses that ship 5 or more international shipments per day, you may qualify for the SmartSaver program, which offers an additional 15% in savings on GAP labels.

With SmartSaver, you consolidate your individual international parcels into a single, larger container. You then send the container to the processing facility where the individual shipments will be sorted and sent to their final destination.

To see if you are eligible for SmartSaver, call 1-888-899-1255 to speak to a GlobalPost team member, or fill in the online Contact Us form to be contacted by the sales team. If filling in the form, include "SmartSaver Inquiry” in the Subject field, then choose General Questions for the Inquiry Type and ShipWorks as your Shipping Platform.

SmartSaver offers three options:

Each option differs slightly, so you'll work with a representative to determine the right solution for your business. They will then provide you with detailed instructions on how to create the right labels for the individual shipments and containers.

In ShipWorks, you will always create GAP labels by choosing USPS First-Class Int'l, Priority Int'l, or Priority Express Int'l from either a connected Stamps.com account or from USPS from ShipWorks. The GAP labels for the individual packages will print with the international destination address for each shipment but must be consolidated into the container with the domestic container label. Once SmartSaver is enabled for you, all GAP labels will be SmartSaver and you will no longer be able to create single-piece GAP labels.

GAP shipments that include door-to-door tracking are protected from loss or damage by GlobalPost. Door-to-door tracking is included automatically for both Priority and Priority Express services. To add door-to-door tracking to USPS First-Class Mail Int'l shipments, you must add Delivery confirmation.

You can file a claim for covered shipments within 90 days of the shipment date.

Requirements for filing a claim:

To file a GAP claim:

Once a claim has been approved, the refund will be immediately credited to your shipping account. It can take up to 3 weeks for a claim to be processed. Please contact GlobalPost if you have not received a response to your claim within 3 weeks.

If you feel your claim was incorrectly denied, please submit a new claim with new or updated information.