UPS International: Printing UPS Customs Forms (Commercial Invoices)

ShipWorks is configured so that the Commercial Invoice will be submitted electronically when shipping to a supported country. For shipments that did not have their customs forms electronically submitted, you must print the forms through ShipWorks and include them with the shipment.

UPS Paperless Invoices

Customs information for international UPS shipments can be submitted electronically via UPS's Electronic Data Interchange (EDI), also called UPS Paperless Invoice.

Merchants Must Apply for Paperless Invoicing

You must apply to UPS directly before EDI is enabled for your UPS account (this feature is enabled by default for UPS from ShipWorks). Once enabled on your UPS account, ShipWorks will submit customs forms electronically for your international UPS shipments.

To apply for UPS Paperless Invoicing online, log in to your UPS account and go to Actions > View Account Details. Click Paperless Invoicing and select Enroll My Account.

When customs information is submitted electronically, EDI will print underneath the tracking barcode on the label.

UPS label sample with "EDI" designation highlighted by red box in lower right corner.

If customs information has not been submitted electronically to UPS, INV will print underneath the tracking barcode instead.

UPS sample label with "INV" designation highlighted by red box.

FAQs

How Do I Manually Print A Commercial Invoice?

Select the Order you want to print a Commercial Invoice for.
Click on the Output tab, select the Print button drop-down and choose Commercial Invoice from the Labels folder.
Select the printer and click the Print button.

Note

The printed Commercial Invoice will look like this:

sample of printed commercial invoice template

How Do I Automate Paperless Invoicing in ShipWorks?

You can automate Paperless Invoicing by enabling a setting in your Shipping Profile. Once enabled your Customs Forms are automatically sent to UPS when processing labels to countries that support electronic submission.

To enable Paperless Invoicing as a default:

Click on the Manage tab.
Click on the Shipping Settings button.
Select UPS from the list of available carriers and then click on Defaults - UPS.
Click on the Customs tab and select Use paperless invoice under the Invoicing section.