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eBay: View the Order ID in ShipWorks

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ShipWorks Content Team

Updated

Background

In addition to the eBay order number and sales record number, ShipWorks now also displays the eBay Order ID (this is the eBay order number displayed when viewing your orders in eBay on the eBay dashboard). This article will guide you through how to display the eBay Order ID field in ShipWorks and how to search for orders by the eBay Order ID.

First Things First

We recommend that you run the latest version of the ShipWorks software. This allows you to access the latest tools and features and ensures the steps in this article will work for you. For assistance with checking your version of ShipWorks or with upgrading to the latest version, please see the How Do I Upgrade ShipWorks help article.

The Process

Viewing the eBay Order ID in ShipWorks

You can add a column to the main orders grid on the Home tab in ShipWorks. Here's how:

1. Click on the View tab and then on the Grid Columns button.

2. Scroll down in the list of available columns and ensure that the eBay Order ID column is checked.

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3. Optionally, you can rearrange the order in which the columns are displayed in the orders grid using the Move Up and Move Down buttons.

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The eBay Order ID will now be displayed in the orders grid on the Home tab.

Searching for an Order by the eBay Order ID

The eBay Order ID is searchable using the Search All Orders field. You can manually enter the eBay Order ID or, if using a barcode scanner, you can scan a barcode of the eBay Order ID.

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis.  We are happy to help.

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