FedEx: Add to ShipWorks

Background

ShipWorks is a FedEx Compatible Platinum Solution, offering integrated FedEx shipping solutions built right in. ShipWorks' FedEx integration offers merchants the ability to process FedEx shipments in bulk, supports both domestic and international services, allows merchants to run FedEx end-of-day reports (FedEx Close), supports electronic customs transmission (EDT), and more.

First Things First

When connecting FedEx to ShipWorks, you will need:

An active account with FedEx
Your FedEx account number
The account address on file with FedEx (can be found in your FedEx account admin details)
The email address and phone number associated with your FedEx account

Shipping Internationally

Commercial Invoices can be automatically generated by FedEx and sent electronically (if supported by the destination country). You may be required to upload a header and signature image in ShipWorks for some countries.

FedEx - Active Service Disruptions: Middle East Service Update

We continue to evaluate the situation in the Middle East. FedEx has resumed pickup and delivery services across the Middle East, where it is safe to do so and in line with local guidance. Customers shipping to or from the region may experience extended transit times.

The safety and security of our team members is our top priority, alongside our commitment to providing the best possible service for our customers. We are closely monitoring the situation and operating according to guidance from local authorities.

For the latest shipment status information, track your shipment at fedex.com. Please continue to check this page for updates.

Consistent with the provisions of the FedEx Service Guide, affected shipments are not eligible for a refund or credit under the Money-Back Guarantee policy.

Last updated March 4, 2026.

Russia and Belarus Service Suspension

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Initially reported February 24, 2022; Last confirmed January 26, 2026.

The Process - Connect FedEx to ShipWorks

Click on the Manage tab and then on the Shipping Settings button.
Select FedEx from the menu on the left of the Shipping Settings screen. Then, click the Setup button.
Enter your FedEx account number on the Set up FedEx Shipping screen,. Then, click Next.
Accept the FedEx License Agreement then click Next. If you wish to print the agreement, click on the Print Agreement button.
Enter the address and contact information associated with your FedEx account. Then, click Next.
(Optional) Enter any additional Ship From addresses on the Origin Address screen. Then, click the Next buton.

This screen allows you to enter multiple origin addresses when shipping from multiple Ship From locations. The addresses can then be selected when configuring FedEx shipments in ShipWorks.
(Optional) Click on the blue link for Defaults - FedEx. Then, enter the value(s) for your default setting(s) on the Settings, Packages, and Customs tabs. Click OK. Then, click Next.

The Shipment Defaults screen gives you the option to configure the most commonly used settings when shipping with FedEx (weight, dimensions, etc). These default settings are automatically applied to newly created FedEx shipments.

Additional Defaults and shipping rules are outside of the scope of this article. However, if you would like to learn more about shipping rules you can do so here.
Use the Printing Setup screen to specify whether or not ShipWorks should automatically print your shipping labels after processing and to configure how ShipWorks handles printing your shipping labels. Then, click the Next button.

Automatic Printing
- Automatically print standard labels after processing is checked by default so that your shipping labels will automatically print to your label printer.
- Check the Automatically print return labels after processing if you wish for return labels to automatically be generated and printed for your FedEx shipments. This is useful when you wish to include a return label in the package sent to your customer.
Output Rules
- We recommend leaving the default Output Rules options configured as they are on this screen.
- If you have not already done so, ShipWorks will prompt you, when you click the Next button, to select the printers that you will use with FedEx in ShipWorks.
(Optional) Use the Processing Setup screen to add and configure an email address in ShipWorks, set automatic email notifications, and to tell ShipWorks to what status the order should be set when processing or voiding a label. Then, click the Next button.

We recommend leaving the Local Status settings as Shipped and Voided.
Click the Finish button to return to the FedEx Shipping Settings Screen.

Your FedEx account is now successfully added to ShipWorks. Next, lets look at additional setting available to you when shipping with FedEx.

Additional Configuration Options

Now that you have your FedEx account configured in ShipWorks, there are a few more configuration options that you may wish to know about. We will cover some of those here.

You can get back to your FedEx configuration any time by clicking on the Manage tab, then the Shipping Settings button and then select FedEx.
Click the Add button in the FedEx Accounts section of the Settings tab to add additional FedEx accounts to ShipWorks.
Configure FIMS services. Check the Use FIMS services checkbox and enter your FIMS username and password.
Control which services and package types are available to you when shipping a package with FedEx. In the Available Services and the Available Package Types section, uncheck any options you wish to not have available to you when shipping.

FedEx Available Features and Additional Details

FedEx Features in ShipWorks

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature	Supported?	Notes
Domestic Shipping
International Shipping
FIMS (FedEx International Mail Service)
Electronic Customs Submission		Commercial Invoices will be automatically generated by FedEx and sent electronically if supported by the destination country. You may be required to upload a header and signature image in ShipWorks for some countries.
DDP (Delivered Duties Paid)
Commercial Invoice Letterhead and Signature
Return Labels		Generate a FedEx return label with an associated RMA Number. RMA Reason is not supported. Did you know that you can automatically generate a return label at the same time as the shipping label?
Dangerous Goods		The ability to ship Dangerous Goods is unavailable within ShipWorks. You may wish to reach out to your FedEx account manager to discuss available options for shipping Dangerous Goods with FedEx.
FedEx Email Return Labels		Learn how to configure ShipWorks to automatically email return labels.
Estimated Rates
Carrier Declared Value
Tracking
FedEx Email Notifications (Ship, Delivery, Exception)		Learn how to configure ShipWorks to automatically send your customers shipment notification emails based on delivery status changes.
FedEx Ground® Economy
FedEx Ground® Economy Close (Electronic)
Ground Close (Printable)
FedEx One Rate®
Label Messages
Multi-package Shipping
Multiple Accounts
Bill to Third Party
FedEx Ground® Collect
FedEx® Collect On Delivery
Saturday Delivery
Saturday Pickup		Schedule a Saturday pickup directly within your FedEx account on the FedEx Pickup Options page.
Hold at Location
FedEx Priority Alert®
FedEx Signature Release		The FedEx 'Signature Release' option authorizes the shipment to be released without anyone present or signing for the shipment. This should not be confused with the 'Signature Required' option which is fully supported in ShipWorks.
EORI and VAT Numbers
Alcohol Shipping and Dry Ice
Print Labels to Standard Laser and Inkjet Printer
Print Labels to Thermal Printers (ZPL only)		The EPL printer format, used with printers such as older thermal printers or some Dymo label printers, is no longer supported with FedEx accounts. Merchants using printers that only support the EPL label format should configure ShipWorks to send Standard formatted labels to a thermal printer.
Labels with Printed Doc-tab		Learn how to configure ShipWorks to print labels that include a doc-tab or to 4" x 8" label stock.

FedEx Services, Package Types, and Signature Confirmation Options

FedEx Domestic Services	FedEx International Services	FedEx Package Types	FedEx Signature Confirmation Options
FedEx Ground® FedEx Standard Overnight® FedEx First Overnight® FedEx Priority Overnight® FedEx 2Day® FedEx 2Day® A.M. FedEx Express Saver® FedEx Home Delivery® FedEx Ground® Economy FedEx First Overnight® Freight FedEx 2Day® Freight FedEx 3Day® Freight FedEx One Rate®	FedEx International First® FedEx International Priority® FedEx International Priority® Express FedEx International Economy® FedEx International Priority® Freight FedEx International Economy® Freight FedEx International Ground® FedEx International Connect Plus®	Your Packaging FedEx® Small Box FedEx® Medium Box FedEx® Large Box FedEx® Extra Large Box FedEx® Envelope FedEx® Pak FedEx® Box FedEx®Tube	No Signature Required Indirect Signature Adult Signature Direct Signature

Additional FedEx Details

ShipWorks does not support "Cash Only" FedEx account types. You must be on a billed account to connect FedEx with ShipWorks.
The ability to mask the FedEx account number on the printed shipping label is not supported.
The Ship Date for created labels must be within 10 days of the current date.
The ability to ship Dangerous Goods is unavailable within ShipWorks. Please ship Dangerous Goods directly with FedEx.
If you include carrier insurance and the declared value exceeds $500 USD, FedEx will require a Direct Signature for delivery regardless of the confirmation option selected in ShipWorks.

This requirement will apply to each package valued at over $500 USD in a multi-package shipment, thus adding Direct Signature fees to those packages. If this multi-package shipment has only one master tracking number, check with FedEx billing support for details about the signature requirements/fees for each individual package.
ShipWorks address validation tool determines if an address is Residential or Commercial. This tool is based on the Stamps.com database, and it pulls heavily from the USPS database. Since FedEx uses its own database to determine Residential and Commercial addresses, there are rare cases where the address type set by ShipWorks does not match FedEx's address type for the same address. This can result in a mismatch between the estimated rate and the actual amount that FedEx bills you for the shipment.
When you get rates for FedEx on a Saturday, a Saturday-Pickup fee will be included in the estimated rate. This fee will only apply when the package is actually picked up on a Saturday.
The Drop Off Type you select in the FedEx carrier settings can affect estimated rates. We recommend that you choose the same Drop Off Type you and your FedEx representative set up to use with your account. The available options are as follows:
- Regular Pickup: The shipper already has an every-day pickup scheduled with a courier.
- Request Courier: The shipper will call FedEx to ask for a courier.
- Drop Box: The shipper will drop the package in a FedEx dropbox.
- Business Service Center: The shipper will drop off the package at an authorized FedEx business service center.
- Station: The shipper will drop off the package at a FedEx Station.
FedEx Ground® Economy shipments do not support the ability to request a USPS delivery confirmation or to print a Manifest ID on the shipping label.
When shipping internationally with FedEx:
- AES/EEI Exemptions: Filing EEI (Electronic Export Information) exemptions directly in ShipWorks is not supported. Please visit the FedEx Electronic Export Information filing requirements page for detailed information.
- NAFTA: Filing NAFTA information electronically for your FedEx shipments in ShipWorks is not supported. ShipWorks allows you to print commercial invoices for your international shipments. However, other forms your shipments may require (like USMCA/NAFTA forms) cannot be filed or printed through ShipWorks. Forms not provided through ShipWorks must be created and printed outside of ShipWorks and included with your shipment according to the carrier's standards. See the FedEx New U.S.-Mexico-Canada Agreement (USMCA) page for detailed information.
- International Broker: Using an international broker is not supported. See the FedEx Broker Option page for details on using a broker with FedEx international shipments.
- Return Clearance: Return Clearance is not supported. See the FedEx Tips and tools for FedEx® Global Returns page for detailed information on international returns.
- Bill Duties/Fees to: The ability to bill duties and fees to the sender/3rd party is no longer supported.

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.

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