Product Level Routing

The first step is to add the product catalog to ShipWorks. (This needs to be done for each warehouse location.)

The easiest way to add all of the products into the ShipWorks Product Catalog for a warehouse location is to import a complete product file specific to the warehouse location into ShipWorks or directly into The ShipWorks Hub.

If you are unfamiliar with this process, please see the Importing Products from a File article. If you'd like to import your product catalog directly into The Hub (when including inventory levels), please see our article, Products on The ShipWorks Hub.

For more detailed information on the ShipWorks Product Catalog, please see the Getting to Know the Products Catalog user guide.

Once the product catalog has been added to the ShipWorks software at each warehouse or if changes were made to the products within the ShipWorks software, the product SKUs need to be uploaded to the ShipWorks Hub.

Here’s how: (these steps must be completed at each warehouse location for which product SKUs will be used for routing orders)

Once uploaded, the SKUs are associated with the linked warehouse. In the above screenshot, the SKUs are associated with Warehouse1.

When shipping from multiple warehouse locations, it is possible to fulfill orders more efficiently by having ShipWorks automatically split orders across the warehouses that stock the corresponding SKUs.

Check out this article if you would like to learn more about the logic ShipWorks uses to split and route the orders.

To enable automatic splitting:

1. Log into The ShipWorks Hub.

2. Click on Settings located in the left-hand menu.

3. Check the box for Attempt to automatically split orders across warehouses based on SKUs located in the Routing Rules section at the bottom of the screen.

Tip

When orders are automatically split across warehouses, you can see to which warehouses the orders were split in The Hub.

In The ShipWorks Hub, click on the Orders link to view your orders. The warehouse locations to which orders are routed will be listed in the Warehouse column. Orders split to more than one warehouse will list the warehouse names, separated by a comma.

ShipWorks can automatically route orders based on which warehouse(s) has/have the stock levels to fulfill the order. ShipWorks gives you the option to:

This functionality is outside of the scope of this article, but we do have articles to help you out. Please take a look at the following articles to learn more about using ShipWorks' internal inventory features.

The product SKUs can be uploaded multiple times. Since products can be edited, deleted, and added, you can upload the product SKUs as many times as necessary.

You can view how many product changes have been made since the last upload. ShipWorks displays the number of products that have been changed since the last time the SKUs were uploaded. This can be viewed just to the left of the Upload SKUs button.

Associated product SKUs can be viewed in the ShipWorks Hub.The ShipWorks Hub lists the SKUs associated with a warehouse. To view the SKUs, click on the Products link in The Hub's side menu.

What happens when I have enabled Product Level Routing and/or Automatically Split Orders, but also have Rithum routing rules enabled? When product SKUs have been uploaded and Rithum (formerly ChannelAdvisor) routing rules are enabled, orders are routed using the following logic:

Learn more about order routing logic here.

Learn more about the ShipWorks Hub.